Attention Revenue! We have an opportunity for you to bring your investigative judgment, analytical expertise, and commitment to public service to a role that protects business owners and strengthens the integrity of Washington’s business licensing system. As a Fraud & Data Integrity Specialist, you will examine potentially fraudulent activity, identify risks, and recommend actions that help safeguard personal information and maintain confidence in public programs.

You will join Business License Services Operations within the Taxpayer Services division. The program serves as a one-stop licensing resource for businesses and works with more than 200 cities and counties and over 30 licensing programs across nine state agencies. Your work will support a licensing process that helps new and existing businesses meet their responsibilities efficiently.

Your contributions will influence decisions across the program. By translating complex records and system data into clear findings, you will help leaders prevent fraud, improve operations, strengthen internal controls, and use available resources effectively. You will also improve the employee and customer experience by supporting training, testing system changes, and simplifying processes.

You may thrive in this role if you are naturally curious, attentive to detail, and comfortable following complex information wherever it leads. The strongest candidates will combine sound judgment with an improvement mindset and will be able to explain difficult issues clearly, collaborate across teams, and handle sensitive information with care.

This opportunity is open to current Washington State Department of Revenue employees only.

In this position, you will work across fraud prevention, data analysis, operational improvement, training, and system testing. While much of the work is performed independently, your success will depend on building strong partnerships and communicating recommendations that others can confidently act upon.

• Investigate suspected fraud involving business license applications, supporting documentation, and the unauthorized use of personal identifying information.
• Analyze digital records and confidential information to identify discrepancies, vulnerabilities, and potentially suspicious activity.
• Document findings and recommend actions that reduce risk, strengthen preventive controls, and protect program integrity.
• Create complex reports and translate system and performance data into practical recommendations for operational and strategic decisions.
• Identify process deficiencies, evaluate possible solutions, and support implementation of improvements that enhance efficiency and customer service.
• Develop and deliver advanced training, maintain procedures and learning resources, and evaluate training effectiveness.
• Research and resolve complex licensing-fee issues, including determining whether funds should be applied or refunded and communicating resolutions to customers.
• Plan and conduct system testing to verify that defects, enhancements, legislative changes, and system updates function correctly before and after release.

Who We’re Looking For

We are looking for a thoughtful investigator and practical problem-solver who can move comfortably between detailed analysis and the broader purpose of the work. You notice inconsistencies, ask useful questions, and make well-supported recommendations without losing sight of the people affected by your decisions. You communicate clearly with technical and nontechnical audiences, protect sensitive information, and remain organized when priorities compete. You also enjoy helping others succeed, whether by improving a process, explaining a complex issue, delivering training, or ensuring that a system change works as intended.

You will likely succeed in this role if you:

• Communicate complex information clearly and confidently.
• Build credibility with employees, leaders, technical specialists, and business partners.
• Ask thoughtful questions and take initiative to learn unfamiliar systems or processes.
• Balance competing assignments without losing sight of deadlines or customer needs.
• Use data, feedback, and sound judgment to improve training and business practices.
• Are comfortable facilitating learning while also working behind the scenes on research, documentation, testing, and analysis.
• Approach public service with integrity, empathy, accountability, and respect for different experiences and perspectives.

This opportunity may be especially appealing if you want to broaden your influence beyond one program or work unit while continuing to develop expertise in training strategy, facilitation, systems analysis, quality assurance, and organizational change.

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Demonstrated progressive experience conducting in-depth investigations of suspected fraudulent activity, obtained through prior work analyzing digital records, identifying discrepancies, verifying personal identifying information, and documenting findings to support fraud prevention and program integrity.

Proven ability to research, analyze, and interpret complex licensing, system, or operational data, gained through experience evaluating data, preparing analytical reports, identifying deficiencies, and developing data-driven recommendations for management decision-making.

Demonstrated skill creating complex ad hoc reports and performance analyses, obtained through prior work using agency reporting tools to compile, evaluate, and present information that supports operational planning and strategic initiatives.

Proven experience developing, implementing, and improving procedures, guidelines, or workflow processes, gained through leading process evaluations, monitoring the effectiveness of action plans, and recommending best practices to enhance operational efficiency and customer service.

Demonstrated ability to plan, develop, and deliver advanced training, acquired through creating training materials, facilitating training sessions, conducting knowledge checks, and providing feedback to ensure staff competency and continuous improvement.

Proven ability to evaluate staff performance and training comprehension, developed through reviewing work for accuracy, providing corrective feedback, tracking training progress, and identifying ongoing learning needs.

Demonstrated experience independently resolving complex financial issues, obtained through researching collected fees, determining fund allocation or refund requirements, and communicating resolutions to customers in accordance with established guidelines.

Proven ability to conduct system testing and validate outcomes, gained through planning and executing test scenarios, analyzing system behavior, identifying defects, coordinating with testing teams, and confirming system changes or enhancements function correctly in production.

Proven ability to independently manage multiple, high-priority assignments in a fast-paced office environment, developed through balancing fraud investigations, data analysis, training responsibilities, financial queue resolution, and system testing while meeting deadlines under general direction.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Preference may be granted to candidates who possess the following:

Two years of demonstrated in-depth knowledge and understanding of the Business Licensing programs business processes within the Department of Revenue.

OR

Two years of demonstrated in-depth knowledge and understanding of the Taxpayer Services division’s business processes and procedures which includes 1 year of professional experience in one (or more) of the following areas:

• Work performed supporting a large technology project similar to ATLAS in any of the functions below.
• Developing, implementing, tracking, performing, and evaluating system testing and results
• Researching, analyzing, and recommending solutions for multidimensional problems having broad scope and impact to the agency, partners, and the public
• Fulfilling a role as power user, deskside support, or trainer for any phase of project
• Leading agency process improvement teams
• Implementing long-range strategies plans.
• Work performed at the supervisor or lead level within a team or unit in Taxpayer Services
• Coordinating, developing, implementing, and presenting training to staff on a team or unit in Taxpayer Services

Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships using excellent communication skills for meeting facilitation, networking, team building, conflict resolution, and presentations.

Experience in Microsoft Office tools such as Word, Excel, PowerPoint, PowerBI, and Project.

Ability to absorb new and complex information quickly.

The ability to break complex information, issues, or projects into simplified parts or tasks.

Experience conducting training and presentations demonstrating:

• Ability to develop training materials and course curriculum
• Utilization of verbal communication skills in presentations and trainings
• Ability to effectively provide instruction on systems, rules and laws, and processes and procedures

Knowledge of the BLS program and processes.

• Complete your online application in detail, as it will be used as your initial resume.
• Attach a cover letter explaining how you meet the qualifications of this position.