About the Agency & Division:
The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure and statewide emergency communications to facilitate the accomplishment of all agency goals.

The Infrastructure and Operations Manager sets the strategic and tactical direction for the WSP IT Infrastructure and Operations. This position is responsible for the enterprise design, engineering, provisioning and ongoing maintenance of all WSP data processing (server) resources and general applications including operating systems, databases, infrastructure managed applications, storage, support utilities and establishing and maintaining interfaces with other local, state, and federal agencies. The position manages two functional units that develop, support, and administrate IT server infrastructure and application back-end infrastructure. The IT infrastructure is made up of servers, storage, and systems that are used by the agency and statewide law enforcement agencies, and administrative agency application and technology services maintained with 24x7 support requirements.

Additionally, this position must work cross-functionally and effectively with other IT professionals and department technical staff to fulfill service-level agreements and ensures that appropriate IT resources are identified and distributed where needed. This position works with departmental, state, federal and local stakeholders to negotiate the initiation/continuance of applications/systems based on business needs and available resources, and institutes adequate controls for underlying programs per departmental, state, and federal IT policies and standards. This position provides operational oversight and leadership to the Information Technology Disaster Recovery (DR) program; ensuring operational requirements are documented, coordinated, and routinely tested. In particular, this position ensures that technical components needed for vital system operation are identified and planned in DR plans and elsewhere.

• Plans, organizes, controls, and leads high-level projects.
• Adheres to Washington Department of Technology (WaTech) Policies and develops feasibility studies, concept briefing, and investment plans following WaTech policy.
• Conducts procurements following DES Procurement rules to acquire professional services, and commercial software.
• Oversees projects, identifies risks, and resolves project related issues.
• Acts as a liaison between business program managers and executive staff to develop, operate, and implement project technology initiatives.
• Ensures that platforms are efficiently used, the cost to operate and support the platforms aligns with business expectations, and that all regulatory and compliance requirements are met for all platforms.
• Provides a secure, compliant, robust, reliable, scalable and efficient infrastructure.
• Manages activities related to keeping the infrastructure performing optimally.
• Manage assigned operations to achieve sectional goals and plan and develop the section budget and provide data for cost allocation.
• Ensure maximum accountability and accuracy for management of technology assets, vendors, software licensing, and hardware support.
• Oversees the day-to-day support of all production platforms.
• Lead the process of establishing project scopes, system designs, business and technology analysis, system development and testing throughout the system's lifecycle.
• Directs agency-wide infrastructure operations including the management of infrastructure equipment, data centers, application administration, servers, enterprise system, data storage, data processing in on-premises and cloud environment.
• Supervise IT System Administration for enterprise email, file system storage and collaboration systems.
• Maintain a disaster recovery plan for IT operations and production systems.
• Provide outage and crisis leadership with crisp, clear communication to stakeholders, vendors and executive management.
• Provide leadership and direction through developed short and long-range technology plans.
• Plan and organize workloads and staff assignments.
• Participate as a member of the Information Technology management team.
• Provide periodic reports of enterprise technology and support activities.
• Select, supervise, coach and evaluate assigned staff.
• Review and approve all proposed architecture for infrastructure (network/servers) and applications back ends.
• Assigns and reviews work for these units.
• Compliance with best practices and applicable policies.
• Ensure program objectives are met.
• Technical mentor, coach, and trainer to subordinates.
• Provide opportunity for employee growth and development through formal and informal training.
• Set goals, objectives and expectations and completes evaluations as required.
• Provide expert advice and support to the Division Commander.
• Maintains Projects and Services Lists and other division control processes.

Required Qualifications:

• Bachelor's degree or higher in Information Technology (or a close related field) from an accredited institution OR
  • Six to Eight years of experience working as a senior-level IT system administrator or application developer OR
  • Associate degree in a technical or professional field and two years of equivalent IT or project management
• Four years of supervisory and/or management experience with people hired, evaluated, and disciplined.
• At least two (2) years' experience as a supervisor, manager, or project manager in an IT-related field.
• Ten combined years of experience in any of the following skills:
  • Leading, managing, coaching, and mentoring technical and/or business/professional staff
  • Strategic planning and organizational development
  • Communicating effectively across a broad range of personnel and management levels
  • Absorbing new and complex information quickly
  • Written and oral communication
  • Team building, negotiation, and conflict resolution
• Competency in Microsoft Office (Word, PowerPoint, Excel), Microsoft Visio, and Microsoft Project.

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

Equity Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.