DSHS Lakeland Village PBX Chief Operator

DSHS's Developmental Disabilities Administration (DDA) is seeking a PBX Chief Operator to join our dedicated team at Lakeland Village in Medical Lake, WA.

In this position, you'll direct and supervise the PBX Staff and operations at our communications hub. You’ll be the key connection between various departments, security personnel, and critical response teams, playing an essential role in maintaining safety and efficiency.

Evening and Night shifts include a shift differential in addition to the standard compensation rate. Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.

Some of what you will do:

• Supervise and direct all PBX staff to include: hiring, training and evaluating staff in proper operation/compliance of all DSHS, DDA, Lakeland Village and accompanying procedures
• Write/perform performance evaluations on PBX operators
• Complete Daily Activity Report for timekeeping of PBX operators
• Disseminate all emergency (STAT) calls related to medical, behavior, fire and disaster
• Monitor office equipment for needed maintenance, repair/replacement
• Monitor campus wide Simplex/Grinnell multi-panel fire alarm and fire suppression system
• Engage in customer service and public relations for callers, visitors, employees and clients
• Coordinate problems with ISSD that effect operations of switchboard/phone lines

Who should apply?

• At least two years of experience as PBX operator or PBX Security Communications Operator
  
• Have working knowledge of supervisory concepts/principles in the managing of personnel, effective verbal/non-verbal communication, and state resources/equipment
  
• Skilled use of computers and Microsoft programs: Word, Access, Outlook and Excel
  
• Able to type 32 wpm

• Respect confidentiality at all times
• Strong customer service and communication skills with the ability to interact professionally with management, peers, patients, and the public
• Experience in managing crisis and de-escalating dangerous situations
• Knowledge of hospital, state, and federal regulatory standards, policies, and procedures
• Previous experience in a psychiatric or mental health setting
• Ability to work under pressure in emergency situations
• Proficiency in operating equipment such as computers, copy machines, digital radios, fire panels, and switchboards
• Team-oriented mindset with the ability to resolve conflicts in a non-threatening manner

See why people like you chose careers with DSHS.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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