Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please note: This position is open to internal L&I employees only.

Join L&I's Mission to Protect Washington's Workforce!

Please note: The entire compensation range for this Washington Management Service Band is $72,420.00 - $132.924.00 annually. For this position the anticipated range is $81,984.00 - $119,628.00 annually. Starting compensation will be dependent on chosen applicant's knowledge, skills, abilities and experience.

The Investigations Operations Manager supports and acts on behalf of the Investigations Program Manager regarding all human resources, budget, and operational needs. The Operations Manager also documents, develops, and facilitates changes and improvements to program work processes and collaborates with the Investigation Training Lead to develop training materials to support their consistent execution for six (6) field unit supervisors within the Investigations Program.

This position fosters and improves interagency relationships, especially with the Department of Revenue and the Employment Security Department to promote more efficient investigations. It serves as support to the Investigations Program Manager as a lead on contact and policy impacts and development in areas affecting investigations with the State Attorney General’s Office, county prosecuting attorneys across the state as well as external stakeholders vested in the application of criminal justice tools and operations.

For this position, teleworking is permitted. The duty station of this position may be any of our field offices in Washington State. The frequency of in-office time may be discussed after the selected candidate is chosen. This includes periodically traveling to headquarters in Tumwater, WA. A duty station is the location where a position is assigned, permanent worksite. This position is not eligible to receive King County premium pay, as the duty station is not in King County.

Some of what you will do:

REQUIRED:

• Five years of experience working in a law enforcement setting, including any military, federal state, local or tribal law enforcement program recognized by the CJTC in either a lead or supervisory role and Graduation from a nationally accredited Criminal Justice Training Academy or law enforcement training program (Parole Officer/ Community Corrections training acceptable) or its equivalent,

OR

• A minimum of 5 years of supervisory or management or other qualifying experience in law enforcement public administration, workers’ compensation or other lines of insurance, state or federal tax compliance, auditing or accounting investigation or related fields.

In Addition:

• Extensive knowledge of personnel administration, legislative relations, and the preparation and administration of budget in state government
• Experience managing staff performance and providing a workplace that recognizes staff achievements, including management experience
• Advanced management principles – leadership, vision, effective communication, policy development, lean culture, continuous improvement, supervisor skills, ability to coach and mentor including decision-making models, staff development methods, facilitation, and change management
• Demonstrated ability to write effective, well-documented, and thorough reports, issue briefs, research studies, and memoranda and convey the results of complex and sensitive analyses to a lay audience

Note***Must be able to successfully pass an FBI background Investigation and subsequent background investigations every year, which includes being fingerprinted.

Note***Must have a valid, unrestricted driver’s license.

L&I Core Competencies:

Managing For Results - Establishes and communicates mission-centered performance expectations, monitors outcomes, assesses progress, and takes action.

Leadership - Commits to the agency mission. Plans, takes charge, and inspires people through example. Uses standard work and visual management. Observes and responds to visual measures with problem solving coaching, needed tools and resources, and removal of barriers.

Communication - Conveys clear, concise, timely and persuasive messages that positively influence thoughts and actions of others.

Relationship Building - Builds and maintains effective working relationships characterized by openness, honesty, mutual respect, shared commitment, and clear responsibility.

People Management - Maximizes employee talents and success in order to achieve agency goals.

For a full list of Core Competencies, please request the Position Description Form (PDF).

DESIRED:

• At least five years of progressively responsible experience managing and administering a government program; or an equivalent combination of training and experience.
• Strong understanding of state and federal labor law, with experience in negotiation and mediation related to compliance activities.
• Experience with or knowledge of the legislative process, including reviewing, advising on, and implementing legislation.
• Familiarity with state government operations, risk management, personnel management, policy development, budget administration, and rule development.
• Skill in managing and leading teams, developing and monitoring budgets, facilitating group meetings, and solving complex operational problems.

Special Requirements/Conditions of Employment:

This position has direct access to credit, criminal history, and financial information and requires successful completion of a background check. Applicants, employees, and volunteers in positions with this designation may not hold the role if they have a conviction for certain crimes against property, government, or people, as outlined in Employee Policy 3.02's Background Check Guidance.

Bring your leadership, legal and technical expertise, and passion for workers' rights to L&I!

Apply today and help us protect Washington's workforce.

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate your combination of knowledge, skills, and abilities demonstrated using an intentional equity lens.

What We're Looking For

We're looking for a candidate who brings a balance of executive leadership, legal/technical judgment, and people skills. Specifically, you'll need to be able to:

• Interpret and apply complex state and federal labor laws and regulations with sound, independent judgment.
• Lead and develop a large, geographically dispersed team, including setting performance expectations and coaching for improvement.
• Develop and manage complex program budgets independently.
• Navigate legislative processes, including reviewing, advising on, and implementing current and proposed legislation.
• Communicate clearly and persuasively, in writing and verbally, with audiences ranging from field staff to executive leadership and the media.
• Exercise tact and diplomacy in highly sensitive political, public policy, and employee matters.
• Analyze statistical and budget data to produce meaningful, actionable insights.
• Negotiate and mediate disputes to reach fair, defensible resolutions.

Application process

Do not attach or place any medical information in the application, resume, or cover letter. You will need to remove the confidential information before your application is considered.

Learn more about our hiring process on L&I’s website.

If you need an accommodation for the application or hiring process, call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

L&I is an equal opportunity employer and doesn’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, national origin, genetics, disability, age or veteran status.

Background Check Notice

Prior to placement in a position at L&I, a background check, including criminal history record will be conducted. The results might not disqualify candidates. L&I understands some situations may require further explanation. In these situations, candidates will have the opportunity to talk with the L&I Assistant Director of the Office of Human Resources.

Other information

• If you are asked to travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• L&I complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers and Date of Birth. For further information, contact L&I’s Talent team.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact April Sharp.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.