Physical Security - IT Support Technician 2 (Non-Permanent)
IT, Customer Service
Seattle, WA, USA
Description
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About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician 2 to join the Washington State Ferries (WSF) Technology Services Division (TSD) Operations Technology Team. In this role, you will provide frontline technical support for the physical security technology that supports ferry terminals, vessels, and administrative offices, including cameras, access control systems, and related equipment. You will assist with installing, maintaining, troubleshooting, and replacing critical technology while helping ensure secure, reliable, and compliant IT services that support safe and dependable ferry operations in a 24/7 environment. Our top candidate is a collaborative problem solver with strong technical troubleshooting skills, excellent customer service, and a commitment to maintaining secure and reliable technology solutions.
What to ExpectThis position performs fieldwork that may occur in active traffic areas, aboard operating ferries, and within shipyard environments. These settings may involve exposure to moving vehicles, heavy equipment, confined spaces, and other maritime or industrial hazards, requiring adherence to established safety protocols and use of personal protective
equipment.
Among the varied range of responsibilities held within this role, the Physical Security Support Technician will:
- Respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk (Remedy/Helix) using established procedures and guidance from senior staff.
- Provide remote and on-site operational support for physical security technologies and related field equipment used at ferry terminals, vessels, and administrative facilities.
- Install, replace, configure, and test field-deployed physical security hardware using approved standards, checklists, and documented procedures.
- Perform routine troubleshooting and break/fix support for physical security devices and associated software applications and escalates unresolved or complex issues to senior technical staff or vendors as appropriate.
- Update device settings and approved configurations, such as usernames, passwords, firmware, and network connectivity settings, following established change and security procedures.
- Assist with monitoring system alerts, device status, and operational issues and reports identified problems to appropriate technical resources.
- Coordinate with vendors and internal support teams regarding hardware replacement, warranty support, equipment repairs, and service requests.
- Document issues, troubleshooting steps, corrective actions, and resolutions within designated service management systems to support operational continuity and knowledge sharing.
- Provide basic end-user assistance and operational guidance related to physical security systems and associated technologies.
- Travel to ferry terminals, vessels, and other work sites to perform field support, installation, and troubleshooting activities.
Qualifications
To be considered for this opportunity, the following competencies are required:
- Technical Support & End-User Technology: Experience using and supporting computer hardware and software. Demonstrated ability to configure, troubleshoot, and maintain common computer hardware, software, mobile devices, peripherals, and related technology using established procedures.
- Technology Installation & Equipment Maintenance: Experience working with IT or low-voltage equipment such as desktop computers, mobile devices or similar technology.
- Technical Troubleshooting & Problem Solving: Ability to perform basic installation and setup tasks, including connecting equipment, managing cabling, labeling components, and verifying proper operation using established procedures.
- Technical Documentation & Procedures: Ability to read and follow basic technical documentation, diagrams, or installation instructions to complete assigned tasks.
- Communication & Customer Service: Ability to communicate effectively with end users and team members to provide support and explain technical information in a clear and professional manner.
- Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.
The following qualification is also required:
- A valid driver’s license and the ability to operate state-owned vehicles. Must maintain a good driving record to respond promptly to field support requests at any WSF location.
It is preferred that qualified candidates also demonstrate/have:- Advanced Technical IT Knowledge: Extensive experience, coursework, training, or certifications related to information technology, computer hardware, networking, or technical support.
- Physical Security Technology: Familiarity with physical security technologies such as video surveillance systems, access control systems, or related equipment.
- Service Desk & Incident Management: Experience using a service desk or ticketing system to track and document support requests.
- Networking Fundamentals: Basic understanding of networking concepts such as IP addressing and device connectivity.
- Field Technology Support: Experience working in field environments or supporting equipment across multiple locations.
- Licensure: Transportation Worker Identification Credential (TWIC) card.
Important Notes
- This is a non-permanent opportunity, expected to last up to 12 months.
- The salary listed includes the legislative approved 5% salary premium for positions in King County.
- This recruitment may also be used to fill additional positions per business needs.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- This position offers flexible/hybrid remote work options.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
Why WSDOT
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to ApplyApplications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-05598n in the subject line.
