Responsibilities:

• Coordinate visitor, vendor, and staff sign-in/sign-out access to the NRB.
• Exercise situational awareness, identify, stay informed, recognize, and appropriately respond to potential and actual security threats.
• Maintain calm composure and effective communication before, during, and after security threats and emergency events.
• Serve as an initial Public Relations Ambassador and image-shaper for all NRB tenant agencies.
• Respond to and resolve miscellaneous general customer service-related requests.
• Assist with assorted administrative tasks for a small team.

Required Qualifications:
You must meet all the Required Qualifications and Competencies to be considered for this position. There are multiple pathways to meet qualifications, such as education, volunteer work, life skills, and experience. Please clearly communicate in your application material that your skills align with the position and qualifications.

• Two years of experience in providing customer service and/or administrative support in any capacity.
• MS Office intermediate user experience: Experience using Microsoft products such as Outlook, Excel, and Word.

• Excellent interpersonal communication skills, including effective verbal and written communication skills.
• Able to exercise sound professional judgement regarding business operations and problem analysis.
• Ability to engage with others in open, mutually beneficial ways, maintaining positive interpersonal communications and successful working relationships.
• Ability to problem solve.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention, and requests are followed.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence
    
    

• Position's assigned duty station is the Natural Resources Building in Olympia. Work is performed almost exclusively (95%) indoors in office environments. When performing secondary NRB Access Coordinator duties, this position will be seated in the NRB rotunda. When not seated in the NRB rotunda, this position will have a workstation with the Safety Program at the NRB. This necessitates sitting for long periods, staying at or near the desk to ensure all phone calls are answered, and all visitors are greeted during designated hours of 7:30 am- 5:30 pm, with exceptions for lunch and breaks when another staff member will fill in.
• Position requires periodic (5%) travel for meetings, trainings, and networking; travel may be to DNR events, region offices, and work centers in remote locations throughout the state to gather promotional information on events and initiatives.

• Strong time management skills with the ability to plan, prioritize, and organize workload.
• High school graduation or GED equivalent.

Application Requirements: Failure to provide the listed documents may result in disqualification. If you have questions or difficulty attaching these documents, please contact DNRrecruiting@dnr.wa.gov.

• Online Application: Apply at www.careers.wa.gov (Click on the APPLY button above). You must complete the entire online application to be considered for the position.
• Cover Letter: Your cover letter should be tailored to this job posting. Be sure to highlight your qualifications for this role, directly address the requirements of the position, and explain why you’re the best candidate for the job.
• Resume: Your resume should consist of your work history, education, volunteer work, life skills, experience, and any other relevant information associated with the position.
• References: References are optional at the time your application is submitted. Finalists will be asked to provide a list of at least three (3) professional references, to include a current or most recent supervisor, along with telephone numbers.
• Complete All Supplemental Questions: Answers to these questions will be used to evaluate candidates. Please provide comprehensive answers to all questions requiring a text response.
• Important: Do not attach any documents that include photos or private information (Social Security Number, year of birth, etc.).
• Email Communication: Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive these communications.

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.