DSHS HCLA Administrative Assistant 1

Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, show casing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a great opportunity to become one of our team members as the nation’s first long-term services and supports social insurance program.

DSHS’s Home & Community Living Administration (HCLA) WCF is hiring team members. The innovative work that you do will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference.

• Coordinate administrative operations and workflow across six units and regional partners
• Manage assessor schedules, intake coordination, and geographic workload balancing
• Support field operations through staff safety check-ins, vehicle coordination, travel, and meeting logistics
• Track employee onboarding, required training, and professional development
• Provide administrative support to leadership, including communications, meeting coordination, correspondence, and action tracking
• Assist with customer service and appeals tracking, including beneficiary follow-up
• Support office operations through supply ordering, purchasing, mail coordination, and other administrative duties as needed

• The ability to work independently and as part of a team with a strong sense of reliability, professionalism, and accountability
• Excellent written and verbal communication skills for interacting with staff, external agencies, and diverse stakeholders
• Proficiency in Microsoft Office programs (especially Excel and Access), with strong keyboarding and data management skills
• Knowledge of office practices, data collection methods, applicable policies, and relevant Washington State laws (RCW 10.77 and 71.05)

• Professionals with a High School diploma or equivalent AND one year of clerical, office or administrative experience.
• Experience working in a medical or legal office with scheduling practices and software is preferred

• Work schedule: 8:00 AM - 4:30 PM, Monday through Friday

DSHS partners with people to access support, care, and resources.

• An updated resume
• Three current professional references

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



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