The Family Medicine Residency of Western Montana (FMRWM) invites applications for a Program Manager to oversee daily administrative, technical, and clerical support for faculty, staff, and residents. This position requires a high degree of personal initiative, along with strong problem-solving skills, attention to detail, innovative thinking, and ability to work as part of a team.

• Coordinate and oversee the weekly didactic schedule, ensuring compliance with Accreditation Council for Graduate Medical Education (ACGME) requirements and continuous curriculum evaluation.
• Serve as liaison for presenters; collect resident feedback and integrate it into future programming; plan simulations and procedural trainings, including development of hands-on models.
• Provide technical and logistical support for conferences and didactics, including conferencing platforms (e.g., Zoom Video Communications).
• Support FMRWM Journal Club by coordinating with faculty leads, reviewing articles for scientific rigor, designing evaluations, tracking participation, and issuing CME credits in accordance with American Academy of Family Physicians (AAFP) guidelines.
• Maintain compliance documentation, including annual Program Letters of Agreement (PLAs) per Centers for Medicare & Medicaid Services (CMS) and ACGME policies; track resident attendance across conferences and events.
• Facilitate medical certification courses, managing approvals, budgets, logistics, CME coordination, and community representation.
• Coordinate major program events and meetings, manage conference room scheduling, and provide event documentation and support.
• Oversee program communications and administrative systems, including website, social media, SharePoint management, survey design/data collection (Qualtrics), office operations, and optional notary services.

• Bachelor’s degree or an equivalent combination of education and experience.

• Ability to schedule meetings and plan events, including managing registrations, catering, lodging, transportation, and A/V logistics.
• Experience with routine office tasks including preparing mailings, filing, and processing routine forms and paperwork.
• Knowledge of graduate medical education requirements surrounding certification and educational experiences.
• Experience developing and maintaining organized office systems and workflows in a dynamic environment.
• Working knowledge of web platforms, social media, database systems, and Microsoft Office/Adobe applications.

• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

• Strong customer service skills with the ability to collaborate effectively with faculty, residents, and healthcare partners.
• Demonstrated organizational skills, adaptability, and ability to prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree and 5 years of experience in a graduate medical education program.
• Previous work experience or education as a program coordinator overseeing educational training content.
• Strong communication, interpersonal and leadership skills.
• Ability to proactively solve problems.
• Flexibility around work hours when required for events and/or meetings.

Position Number: 163830

Compensation Title: Program Manager I

Union: FOCUS-MFPE

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, some weekends and evenings, 12 months/year.

Probationary Period: Six (6) months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.Complete applications received by the closing date will be guaranteed consideration.

A complete application includes:

1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. Detailed Resume – listing education and describing work experience
3. Three (3) Professional References – names and contact information

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.

Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing: Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Dept. of State, the University may not be able to offer H-1B sponsorship. Particularly the University is not able to pay the $100,000 payment accompanying new H-1B visa petitions.