UM Housing invites applications for a Operations and Seasonal Housing Specialist to be responsible for the planning, coordination, and execution of summer and academic break housing programs, supporting conference housing operations, and contributing to general departmental logistics.

This position serves as the second-in-command for summer group and conference housing, leads student assignment processes for seasonal housing, supports occupancy and operational processes across all residential communities, and serves as a resource for assignment systems and housing logistics.

• Manage student assignments for summer and break housing using StarRez
• Coordinate resident and summer group arrival and departure logistics, including check-ins, key distribution, and readiness tracking
• Collaborate with Facilities and Residential Education to ensure unit readiness and service continuity
• Communicate proactively with residents regarding housing timelines, expectations, and policies
• Assist with summer group communications, quotes, billing, invoicing, and payment reconciliation
• Research and recommend conference housing rates in collaboration with the Conference Housing Program Manager
• Manage or collaborate to implement user access, security, and system updates within StarRez; build and manage processes and workflows, coordinate inspection runs, reporting dashboards, and data tracking
• Act as a departmental lead for Microsoft SharePoint, Forms, and Power Automate processes to improve workflows and efficiency
• Provide direct or indirect supervision of Residential Operations Coordinators, student staff, or other assigned staff, depending on departmental needs

• Bachelor's degree and two (2) years of related experience, or an equivalent combination of education and experience
• Availability and willingness to work evening and/or weekend hours during peak business periods
• Strong organizational, analytical, and customer service skills
• Experience managing operational systems and coordinating logistics
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite, especially SharePoint, Forms, and Power Automate
• Ability to work independently, manage multiple priorities, and exercise sound judgment

Preferred Qualifications

• Experience with StarRez or comparable housing management systems beyond frontline use
• Experience in residential life, housing operations, conference management, or facilities coordination
• Project management and process improvement experience

Position Number: 106110

Compensation Title: Program Manager I

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Probationary Period: Six (6) months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.

A complete application includes:

1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. Detailed Resume – listing education and describing work experience
3. Three (3) Professional References – names and contact information

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.

Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing: Individual hiring departments withing the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Dept. of State, the University may not be able to offer H-1B sponsorship. Particularly the University is not able to pay the $100,000 payment accompanying new H-1B visa petitions.