UM Housing invites applications for an Occupancy and Operations Coordinator to oversee occupancy management and operational needs of the University Villages (UV).

Occupancy Coordination and Apartment Turnover

• Monitor and report on apartment status (e.g., occupied, pending vacate, offline, turnover, ready for move-in)
• Manage applications, waitlists, offers, and related communications
• Process vacate notices and flag units for appliance replacement, maintenance or construction
• Coordinate arrival preparation and schedule after-hours check-ins with student staff

StarRez System Use and Troubleshooting

• Maintain accurate occupancy and facilities data in StarRez
• Provide basic StarRez troubleshooting assistance to facilities and student staff using tablets or mobile devices

Work Order Management

• Enter work orders for cleaning, damages, rekeying, appliance replacement, maintenance, and other needs
• Support work order tracking across all UM Housing areas and ensure communication with relevant area staff

Customer Service and Communication

• Greet and assist customers in-person, over the phone, and by email; serve as primary contact at the UV office
• Address and resolve resident issues and complaints; follow up to ensure satisfaction

Administrative and Operational Support

• Assist with onboarding and offboarding student staff
• Prepare forms, documents, and correspondence with accuracy and professionalism
• Support facilities leadership and Housing leadership with administrative tasks as assigned
• Assist with basic marketing, website updates, and social media tasks as needed
• Complete other duties as assigned

• High school diploma (or equivalency), as well as at least two (2) years of relevant work experience; or any combination of experience and education

• Ability to facilitate and manage working relationships with campus departments, faculty, staff and students
• Ability to work productively and professionally with diverse populations
• Demonstrated provision of exemplary customer service with effective interpersonal, public relations, and communication skills
• Strong organization skills
• Ability to think analytically and problem solve
• Ability to work independently and as part of a team
• Organizational, time management, and multi-tasking skills with the ability to meet deadlines in a busy environment with attention to detail
• Proficiency with the Microsoft Office Suite, including Outlook, Word, and Excel

Preferred Qualifications

• Experience with computers, website development, public relations, communications
• Bachelor’s degree
• Experience in a university housing environment

Position Number: 107400

Compensation Title: Program Coordinator II

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year

Probationary Period: Six (6) months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.

A complete application includes:

1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. Detailed Resume – listing education and describing work experience
3. Three (3) Professional References – names and contact information

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.

The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM’s non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.

Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References: References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing: Individual hiring departments withing the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9).