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Assistant Director of Operations & Member Services

University of Idaho

University of Idaho

Operations
USD 52k-52k / year
Posted on May 13, 2025
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Position Information
Internal Posting?
Posting Number SP004870P
Position Title Assistant Director of Operations & Member Services
Division/College Student Affairs
Department Recreation and Wellbeing
Location Moscow
Posting Context Statement
Recreation and Wellbeing enriches the University of Idaho learning experience by fostering connection and a lifelong appreciation for recreation, health and wellness through premier programs, services, facilities, advocacy, and collaborative initiatives. Our programs include Fitness, Intramural Sports, Outdoor Program, Sport Clubs, Vandal Spirit Squad and Vandal Health Education.
Position Overview
Reporting to the Director of Recreation and Fitness Services, the Assistant Director of Operations and Member Services is responsible for the day-to-day management of facility operations, member services, and guest-related functions in the Student Recreation Center (SRC) for the department of Recreation and Wellbeing. The Assistant Director oversees the administrative functions and management of policies, programs and services that impact and enhance student life, department goals and learning outcomes. They provide leadership by recruiting, training, scheduling, supervising, and evaluating student Facility Attendants and Student Managers. The Assistant Director assists with equipment purchases, development of policies and procedures related to risk management, onsite supervision of facility functions and events and membership recruitment. This position will manage scheduling of the Student Recreation Center and oversight of high-quality customer service. The Assistant Director will supervise daily operations through logistical preparation and “on-call” commitments. The position will collaborate and create partnerships on and off campus to enhance student recreational needs and support student development.
Unit URL
Position Qualifications
Required Experience
  • Two years in recreation and facility management or the recreation program development field
  • Experience in supervising, training, hiring and evaluating staff
  • Experience with facility scheduling
  • Experience evaluating and assessing program outcomes
  • Developing, recommending and evaluating program and operation procedures and recommending change
  • Membership and fitness services software experience
  • Using computer software and applications for word processing and database management
Required Education
  • Bachelor’s Degree in recreation administration, sport management, exercise science, higher education, physical education or business
Required Other
  • Ability to work weekends, after regular business hours and holidays
  • Ability to achieve First Aid and CPR instructor status with American Heart Association within 6 months of hire
Additional Preferred
  • Master’s Degree in recreation administration, sport management, exercise science, higher education, physical education or business
  • Member of NIRSA or relevant professional organizations
  • Working knowledge of fire safety hazards, building life-safety systems, security procedures, crowd control, evacuation, multi-activity area monitoring and safety issues
  • Experience developing and managing budgets
  • Experience with adaptive or therapeutic recreation facility services to ensure effective membership experiences
  • Experience developing and delivering fitness classes, fitness program membership services and personal training program management
  • Ability to teach a wide variety of fitness classes
  • Experience administering risk management practices for recreation programs
  • Experience developing and implementing recreational programs
Physical Requirements & Working Conditions
  • Must have the physical ability to bend, stoop, lift, carry and/or otherwise move items weighing approximately 50 pounds
Degree Requirement Listed degree qualification is required at time of application
Posting Information
FLSA Status Exempt
Employee Category Exempt
Pay Range $52,000 per year or higher depending on education and experience
Type of Appointment Fiscal Year
FTE
1
Full Time/Part Time Full Time
Funding
A visa sponsorship is available for the position listed in this vacancy. No
Posting Date 05/12/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
To be considered your “Letter of Qualification” must address each of the required qualifications. Additionally, please provide information in support of your application regarding the preferred qualifications as relevant.

For 1st consideration, please apply by June 9, 2025
Applicant Resources https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
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