Assistant Bursar-System Operations
University of Colorado Boulder
Operations
Boulder, CO, USA
USD 78k-84k / year
Posted on Apr 4, 2026
Job Summary
The Enrollment Management division at CU Boulder welcomes applications for the Assistant Bursar - System Operations! The Bursar’s Office is part of the Student Financial Services unit within the Enrollment Management division, where we provide the essential tools for students to be successful at CU. The Bursar's Office provides support to students and families in navigating financial experiences while students are accomplishing their academic journey. We support university operations by strategically managing key financial resources.
This position provides operational leadership of the System Production area and directly supervises 3 full-time professional staff. Reporting to the Associate Bursar, this role manages the day-to-day configuration, maintenance, and support of the CU-SIS Student Financial (SF) module and related systems to ensure accurate billing, refunds, and compliance with Board of Regents and university policy.
The Assistant Director oversees tuition and fee programming, production processing, and quality assurance activities, and coordinates testing, documentation, and implementation of system enhancements and upgrades. This role serves as the primary operational lead and ensures system processes operate reliably and efficiently.
This position translates business and policy requirements into system configurations, reporting solutions, operational procedures, and working with the Associate Bursar System Operations in developing and overseeing reporting and data extraction using tools such as Microsoft Access, Cognos, PS Query, and SQL for Student Financial users. The Assistant Bursar exercises judgment in daily system operations, resolves operational issues, and implements process improvements, while escalating strategic and high-risk matters to the Associate Bursar.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
Who We Are
The mission of the Bursar’s Office at the University of Colorado Boulder is to efficiently enable and assist students and departments in meeting their financial obligations, with a focus on financial integrity and accountability. The Bursar’s Office is responsible for the management of key university financial resources and records and acts as a central collection point for university receipts.
What Your Key Responsibilities Will Be
Oversight of daily operations in System Operations
- Reports directly to the Associate Bursar and manages the day-to-day operations of the System Operations area and CU-SIS Student Financial module.
- Supervises operational staff and manages daily production processing across BLD3, Main, and CEPS campuses and programs to ensure accurate and timely student financial processing.
- Implements tuition, fee, waiver, and refund programming in accordance with Board of Regents approvals, university policy, and operational requirements.
- Identifies, investigates, and resolves system and tuition calculation errors, including determining impact and implementing corrective actions.
- Executes system configuration, testing, and implementation of system upgrades, bug fixes, and enhancements, ensuring testing plans and documentation are completed.
- Performs and oversees tuition and fee quality assurance activities to ensure system accuracy and proper billing and refunding.
- Provides operational troubleshooting and system support for CU-SIS and related student financial systems.
- Supports and maintains the collections module, including programming, account extraction, and operational support for collections processing.
- Administers student financial reporting and data extraction, including development and maintenance of reports, dashboards, and queries to support operational and management needs.
- Administers and supports system communication tools, including 3Cs (Checklists, Communication, Comments) configuration and processes related to student financial operations.
- Represents the department in operational meetings, user groups, and working groups, including Data Warehouse and IRM prioritization meetings.
- Implements system and process improvements to enhance operational efficiency, system functionality, and reporting capabilities.
- Maintains operational controls, tracks system and reporting metrics, and ensures proper documentation of business processes for continuity.
- Escalates strategic, policy, and high-risk system issues to the Associate Bursar and supports implementation of critical initiatives and operational improvements.
Supervision
- Supervises 3 full-time professional staff.
- Completes detailed performance plans for all employees by campus and department deadlines.
- Schedules and conducts coaching and progress review meetings during the performance management cycle.
- Conducts performance evaluation meetings by campus and department deadlines.
- Provides training and professional growth opportunities for employees.
- Supervises in a fair and objective manner.
- Demonstrates support and pride for staff accomplishments.
- Works closely with Associate Bursar SFS to develop the department succession plan and provides necessary tools and knowledge to ensure staff can work effectively and efficiently.
- Efficiently plans and develops long-term goals and objectives by analyzing and interpreting statistics and trends and formulating and implementing changes in policies and procedures while evaluating and developing approaches to customer service needs.
Reporting/Data Extracting
- Oversees monthly and ad hoc reporting and data extraction for the Bursar’s Office and campus partners, including maintenance of existing reports and development of new reports.
- Participates in the Data Warehouse and Reporting User Group and represents the office in IRM prioritization meetings with UIS.
- Develops and supports management reporting tools, dashboards, complex queries, equations used in tuition and fee calculations, and BI Publisher processes for third-party sponsorship billing.
- Uses Microsoft Access, Cognos, PS Query, and SQL.
Special Project
- The position is also responsible for the implementation of special projects as required by the Bursar's Office, and/or the university.
What You Should Know
- Hybrid work environment with in-office and remote.
What We Can Offer
- The annual salary range is $78,000 - $84,000.
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
Be dynamic. Be visionary. Be Boulder.
What We Require
- Bachelor's degree from an accredited institution; a combination of education and experience in Information Systems and/or Business Analyst can substitute for Bachelor's degree on a year-to-year basis. Technology/technical oriented.
- 2 years of experience in integration between technical and business systems as well as experience developing reports/queries and/or have knowledge of a relational database.
- Experience in Higher Education setting with integrated student systems such as Banner or Campus Solutions.
What You Will Need
- Demonstrated professional experience preparing and presenting information effectively, clearly, and concisely.
- Excellent computer skills, including experience with Microsoft Suite.
- Demonstrated ability to work independently and as part of a team.
- Excellent customer service skills. Superior analytical and problem-solving abilities.
- Excellent interpersonal skills.
- Highly self-motivated and directed. Ability to establish and maintain effective team relationships.
- Excellent communication skills, must be able to communicate effectively to all levels in the organization. Ability to proactively develop short-term and long-term plans for the organization.
What We Would Like You to Have
- Bachelor's degree in Accounting Information Systems or Management Information Systems or related fields.
- Experience with People Tools 8.5+ and Campus Solutions - Student Financial module.
- Experience in query tools such as MS Access and PS query.
- Demonstrated success in training and leading a professional operations team.
- 1 to 2 years of supervisory experience.
- Experience in Finance and Accounting.
Special Instructions
To apply, please submit the following materials:
1. A current resume.2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by April 13, 2026, for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
