#138877 Intelligent Automation Engineer – Epic Workflows

DESCRIPTION

UC San Diego Health is on a journey to build and mature enterprise intelligent automation and applied artificial intelligence capabilities that deliver meaningful, measurable impact at scale across the health system. This work reflects a sustained organizational commitment to developing these capabilities as a core part of how care is delivered and supported. The purpose of UCSDH’s intelligent automation efforts is grounded in the quadruple aim, using AI-enabled technologies to expand access to care, improve clinical and operational outcomes, enhance quality and safety, and support a better experience for both patients and care teams.

A key focus is leveraging real-time data, automation, and AI-driven decisioning to reduce administrative burden, enable more efficient operations, and allow clinicians and staff to spend more time on direct patient care. Central to this strategy is the Mission Control vision, which brings together real-time data, automation, and applied AI to provide system-wide insight and coordinated action across the care continuum, including population health. This includes delivering targeted solutions across the health system while also establishing a centralized capability for system-level assessment, prediction, and action.

This work is being developed under an enterprise Intelligent Automation Center of Excellence (CoE) model, enabling coordinated design, governance, and scaling of automation and AI solutions across a multi-platform, multi-vendor ecosystem. The technology landscape supporting this work is intentionally dynamic, with an emphasis on identifying best-fit solutions over time while scaling a cohesive enterprise platform that integrates complementary tools and capabilities.

This role emerged from the Jacobs Center for Health Innovation and now operates within UC San Diego Health Information Services under shared leadership with JCHI, sharing data, infrastructure, and strategic direction while maintaining close ties to translational innovation and supporting enterprise operations at scale.

Position and Team:

UC San Diego Health is seeking an Intelligent Automation Engineer (Epic & Workflow Integration) to design, build, configure, and optimize intelligent automation agents across enterprise platforms including Notable Health, Epic Agent Factory, UiPath, and related orchestration systems. This role focuses on integrating intelligent automation within Epic and related clinical systems, including workflow design, configuration, and bidirectional integration between Epic and external automation platforms. The engineer works closely with the Intelligent Automation Product Manager to translate operational use cases into production-ready automation agents that integrate across multimodal environments and are seamlessly embedded into clinical and operational workflows. This role focuses on building enterprise-scale, AI-enabled, cross-platform automation and decision systems that extend beyond traditional RPA to include agentic, event-driven, and workflow-integrated automation operating across multiple platforms and environments.

The position operates within a multidisciplinary team that includes data scientists, product managers, cloud engineers, and enterprise platform specialists. The position reports to the JCHI Co-Director within UC San Diego Health Information Services.

This is a senior technical role that requires deep expertise in Epic applications and workflow integration, along with the ability to independently lead complex automation initiatives involving EHR systems. The role involves close collaboration with clinical and operational stakeholders across Hospital operations, Care Navigation Hub, Revenue Cycle, Outpatient Departments, and Population Health to design and deploy automation solutions that drive measurable efficiency gains and sustained system-wide operational impact. The role includes designing workflow-integrated automation with appropriate human-in-the-loop controls, ensuring safe failure handling, auditability, and alignment with clinical and operational risk considerations. As part of the broader intelligent automation team, this role contributes to advancing the organization’s automation governance framework and ensuring safe, scalable, and high-performing deployment of automation solutions in clinical environments, including continuous monitoring, performance optimization, and coordination of workflows across Epic and external systems in complex, multi-platform environments.

What We're Looking For:

The ideal candidate brings strong experience with Epic applications and EHR-integrated solutions, with demonstrated ability to design and implement workflows that incorporate intelligent automation within clinical and operational settings. Experience working with automation platforms such as Notable Health, UiPath, AWS-based services, Microsoft Power Automate, or similar tools is strongly desired, along with the ability to integrate these solutions effectively within Epic-driven workflows.

Candidates should demonstrate strong capabilities in workflow design, system configuration, and healthcare integration, including experience with HL7, FHIR, APIs, and bidirectional integration between Epic and external platforms. Experience designing automation solutions that are embedded within clinical workflows, including handling exceptions, escalation pathways, and user interaction points, is highly desired. Successful candidates will also demonstrate broad familiarity with enterprise health system operations, including clinical workflows, care coordination, and operational processes. The role requires the ability to collaborate effectively across clinical, operational, technical, and vendor stakeholders, and to contribute to workflow and integration strategy in environments where usability, reliability, performance, and patient safety must coexist.

MINIMUM QUALIFICATIONS

• Eleven (11) years of related experience, education/training, OR a Bachelor’s degree in related area plus seven (7) years of related experience/training. Related experience includes software engineering, cloud application development, enterprise systems integration, intelligent automation platform configuration, API design and development, or related technical disciplines in healthcare or similarly complex enterprise environments.

• Expert knowledge of secure software development.

• Expert skills associated with software design, development and deployment of diverse and complex software of campus wide / medical center, institution-wide and/or multi-institutional scope.

• Demonstrated ability to code software of high complexity / derive algorithms on technical platforms.

• Demonstrated ability to engage in performance / integration testing, business and technical analysis, data analysis and data modeling of high complexity.

• Expert skills and experience in recommending changes development, maintenance and software standards and processes.

• Demonstrated ability to effectively communicate with executive-level management on a regular basis.

• Experienced mentor and leader of software development teams.

• Demonstrated ability to understand functional needs and how systems can support those needs.

• Demonstrated ability to develop conversion and system implementation plans.

• Expert experience with identification and use of code libraries and open-source forums.

• Experience with planning for deployment and creation of feedback mechanisms. Demonstrated software repository skills.

• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.

• Demonstrated complex problem-solving skills.

PREFERRED QUALIFICATIONS

• Experience designing and optimizing end-to-end clinical or operational workflows within Epic, including integration of external automation tools into existing user workflows

• Experience managing exception handling and fallback pathways within clinical workflows to ensure safe and reliable automation in production environments

• Familiarity with Epic upgrade cycles, release management, and change control processes in large health systems

• Experience balancing workflow efficiency with user experience and adoption, including minimizing disruption to clinicians and frontline staff

• Experience working within governance structures for clinical systems, including coordination with application teams, informatics, and operational leadership

• Strong intelligent automation engineering discipline: design, build, configure, and optimize automation agents across enterprise platforms (Notable Health, Epic Agent Factory, UiPath, related orchestration systems).

• Demonstrated ability to independently determine methods on new automation engineering assignments and lead technical delivery across multiple concurrent initiatives.

• Expert-level experience with intelligent automation platforms, including Notable Health agent configuration, Epic Agent Factory workflow design, and UiPath automation development.

• Advanced proficiency in cloud application development and integration: AWS services, serverless, containerization, CI/CD, and modern software development practices.

• Experience designing and implementing API integrations, webhook configurations, and event-driven architectures connecting automation platforms with EHR, cloud, and on-premise systems.

• Secure software development practices in automation engineering: code review, version control, automated testing, and deployment security.

• Familiarity with enterprise healthcare systems including Epic EHR applications, clinical and operational workflow systems, scheduling, and revenue cycle.

• Healthcare integration/interoperability: HL7, FHIR, REST APIs, event-driven architectures, enterprise middleware.

• Operational familiarity with care navigation, patient access/scheduling, outpatient operations, revenue cycle, or clinical workflow optimization.

• Experience evaluating and integrating vendor-based intelligent automation platforms.

• Experience operating within large academic medical centers or integrated delivery systems.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace