#137948 Clinic Operations Manager – La Jolla

DESCRIPTION

Under the direct supervision of the Clinical Operations Manager for Cancer Services, the Operations Manager will oversee the operations of administrative and clinical support functions of a growing outpatient cancer clinic at the La Jolla Medical Campus and other locations as needed. This position provides supervision and leadership for the day-to-day operations, personnel duties, including hiring, evaluating, scheduling and coaching. Responsibilities include all aspects of administrative, supervisory, and patient satisfaction initiatives necessary to promote the goals of Cancer Services and UC San Diego Health. They will provide coordination of daily workflow and staff assignments for consistent operations, enforce policies and procedures and monitor productivity. The incumbent analyzes and resolves problems, interprets policies and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action.

The Operations Manager is responsible for provider templates and supports clinic space planning taskforce. The incumbent works collaboratively with physicians, other departments, nursing, management, and other stakeholders to ensure: timely patient access to care, operational efficiency, and patient satisfaction. Facilitates monthly staff meetings with a focus on education and patient experience. Creates insightful reports, analyses and presentations, under the supervision of the Clinical Operations Manager. Identifies potential risk to operational needs and escalates to the Clinical Operations Manager.

In addition to the day-to-day management of the above activities, the Operations Manager is expected to propose, participate in, and lead performance improvement initiatives through consultation with department management, Epic team, and faculty. Responsible for managing short-term strategic growth projects to achieve operational goals. Drives initiatives that leverage technology and standardize processes. Performs other related functions as necessary.

MINIMUM QUALIFICATIONS

• Nine (9) years of related operation or project management experience, education/training, OR a Bachelor's degree in business, healthcare administration, or related area PLUS five (5) years of relevant operations or project management experience. Two (2+) years of healthcare operations experience is highly preferred.

• Proven success in a supervisory role by effectively prioritizing subordinate staff's activities, and managing a medical practice, including registration, scheduling, and authorization.

• Strong short-term planning, analysis, problem-solving, and customer service ability. Uses sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Focused with a sense of urgency.

• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.

• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.

• Strong ability to work collaboratively with internal and external peers and managers. Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization.

• Excellent written and verbal communication skills, with the ability to train and mentor subordinates, convey complex administrative, clinical, and technical information in a clear and concise manner, and prepare and present various reports, documentation, analyses, and project proposals.

• Working knowledge of electronic medical records systems.

PREFERRED QUALIFICATIONS

• Supervisory office management experience within an outpatient oncology setting.

• Previous leadership role which includes managing direct reports, project management, conducting performance evaluations, and creating/managing reports in Excel.

• Ability to think creatively and independently on concepts requiring advanced analytical skills.

• Advanced knowledge of administrative, budgetary, human resources, and financial principles and practices.

• Lean Six Sigma experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace