The Microsoft 365 Program Manager is responsible for overseeing the strategic planning, governance, adoption, optimization, and lifecycle management of Microsoft 365 across the organization. This role ensures that Travis County fully leverages its Microsoft investments by coordinating licensing, leading cross-departmental projects, building modern digital solutions, training users, and driving adoption of tools already included in existing licensing. This position acts as the primary connector between IT leadership, internal departments, external partners, and end users to deliver a modern, secure, and efficient digital workplace

Distinguishing Characteristics:

This is a job classification within the Information Technology job family. The Microsoft 365 Program Manager serves as the strategic owner of Travis County’s M365 ecosystem, leading long-term planning, governance, licensing optimization, and cross-department digital transformation efforts. This role coordinates with departments to align Microsoft 365 capabilities with business goals, drive adoption of tools already owned, and guide modernization of workflows through Teams, SharePoint, Power Platform, CoPilot, and related services. The Program Manager oversees governance standards, security alignment, vendor relationships, user-adoption initiatives, solution lifecycle management, and enterprise-wide change management. This position stands apart from technical administrators or trainers by focusing on outcomes, policy, risk management, and multi-department program leadership—not just day-to-day technical tasks. This classification may require a flexible work schedule to meet the needs of the department.

• Own the Microsoft 365 roadmap, aligning platform capabilities with organizational priorities.
• Lead the overall Microsoft 365 program for Travis County, ensuring effective use of enterprise tools such as SharePoint, Teams, Power Platform, CoPilot and security/compliance workloads, etc.
• Partner with departments to identify opportunities to improve workflows, reduce manual processes, and enhance service delivery.
• Establish governance structures, standards, and policies for tenant configuration, data ownership, retention, and solution lifecycle.
• Evaluate new Microsoft 365 features and third-party integrations
• Oversee Microsoft 365 licensing strategy, usage analysis, compliance, and optimization.
• Forecast license and budget needs; prepare reports for IT leadership and procurement as needed.
• Partner Operations and Procurement to liaise with Microsoft, resellers, and vendor partners to support renewals, negotiations, and service improvements.
• Manage the design and rollout of M365 solutions using Power Apps, Power Automate, SharePoint Online, Teams, CoPilot, and other cloud services.
• Supervise citizen developers and ensure solutions meet security and governance requirements.
• Evaluate legacy processes and systems, lead modernization, and migration projects.
• Develop and deliver training programs, workshops, and learning materials for employees at all skill levels.
• Lead change management strategies to promote adoption of Microsoft tools already owned by the County..
• Serve as an internal advocate for technology best practices and digital transformation.
• Build a community of practice for users, champions, and super-users.
• Partner with SecOps to ensure proper configuration of conditional access, identity management, device compliance, retention policies, and data governance.
• Assist with internal audits, reporting requirements, and compliance initiatives.
• Maintain documentation, standard operating procedures, and governance frameworks.
• Oversees and ensures the coordination of all systems activities. Manages projects and services to ensure delivery on time and in accordance with user objectives.
• Serves as technical expert for difficult and complex application support problems.
• Ensures adherence to approved security and disaster recovery procedures.
• Performs other job-related duties as assigned.

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND nine (9) years of relevant work experience, including five (5) years of team lead, supervisory or management experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.

Preferred:
Microsoft Certified Professional (MCP).

Knowledge, Skills, and Abilities:

Knowledge of:

• Management and supervisory principles, practices and techniques.
• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Information technology hardware, software and peripherals as related to assigned function.
• Operating systems and foundation architecture.
• Network Operating Systems, systems integration and multiple network protocols, such as TCP/IP, IPX/SPX, DHCP, DNS, and SNMP.
• Tasks and processes associated with installing, administering and monitoring complex Ethernet networks.
• Budget preparation and office management.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

• Managing staff, allocating resources and evaluating programs.
• Leadership, collaboration and negotiation techniques, including contracts, agreements and proposals.
• Managing user expectations and satisfaction.
• Developing and evaluating Requests for Proposals (RFPs).
• Strategic planning, development, monitoring and evaluation.
• Developing and monitoring programs and related budgets.
• Problem-solving and decision-making.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

• Manage, motivate, train, develop and evaluate staff.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Translate policies and objectives into ideas and applications web-based information products.
• Design, install, manage and monitor the most highly complex systems, operating system software and applications.
• Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.

Location: 700 Lavaca

Department: Information Technology

Criminal, Driving, Education, and Employment Background Checks Required.

For updates or questions on this position, contact: Shari.Campos-lopez@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.