The negotiating salary range for this role is $91,099.48 - $102,864.16.

Are you a dynamic leader with a passion for healthcare excellence? Our Employee Clinic is seeking a Clinic Operation Officer who brings more than just operational expertise - someone who leads with emotional intelligence, communicates with clarity, and cultivates a culture of trust and accountability. The ideal candidate will demonstrate:

• Project & Office Operations Leadership: Proven experience managing clinic workflows, coordinating cross-functional projects, and optimizing administrative systems. You know how to keep the wheels turning smoothly while anticipating roadblocks before they arise.
• Staff Presence & Support: A visible, accessible leader who is consistently available to staff. You’re someone who checks in, listens actively, and responds thoughtfully, especially when your team needs guidance or support.
• Emotional Intelligence: Able to manage your own emotions under pressure and model calm, constructive behavior for others. You understand that leadership is as much about tone and timing as it is about decisions.
• Conflict Management & Resolution: Proactive and confident in addressing interpersonal and operational conflicts. Not a conflict avoider—this role requires someone who can navigate difficult conversations with professionalism, empathy, and fairness.
• Team Building & Culture Development: Skilled at fostering collaboration, morale, and mutual respect. You know how to build a team that feels empowered, valued, and aligned with the clinic’s mission.
• Exceptional Communication Skills: Strong written and verbal communication is essential. Whether drafting policy updates, or coaching team members, express ideas clearly and respectfully.

• Provides strategic direction and oversight for clinic operations and clinical staff including .
• Manages recruitment, training, performance evaluation, discipline, and professional development of staff.
• Oversees scheduling, staffing, and workload distribution to ensure adequate coverage and continuity of car.
• Develops, implements, and monitors clinic operational policies and procedures.
• Monitors compliance with healthcare standards and applicable laws.
• Prepares, manages, and monitors operating and capital budgets.
• Collaborate with executives, department heads, and external partners to enhance services.
• Oversees quality assurance activities and patient satisfaction programs.
• Administers and audits electronic health record (EHR) systems for accuracy and compliance.
• Represents clinic operations at meetings, forums, and community events.
• Responds to escalated patient or community concerns and resolves systemic service issues.
• Performs other job-related duties as assigned.

Education and Experience:
Bachelor’s degree in Healthcare Administration, Business Administration, or a directly related field AND five (5) years of professional experience in a healthcare related facility including two (2) years of supervisory experience;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver’s License

Knowledge of:

• Principles and practices of public sector management.
• Federal, state, and local healthcare laws, regulations, and accreditation requirements.
• Budget development, fiscal management, and resource allocation.
• Clinical operations, healthcare delivery systems, and EHR administration.
• Change management methods and process improvement frameworks.
• Organizational management changes and continuous quality improvement.
• Leadership principles, including motivation, delegation, and organizational behavior.
• Strategic planning methodologies and project management principles.

• Preparing and delivering clear, engaging presentations to various audiences.
• Using technology tools including MS Office Suite (Excel, Word, PowerPoint), Canva, and other presentation software.
• Supervising, supporting, and developing teams and staff.
• Leading, developing, and motivating diverse teams.
• Managing conflicts constructively and building cohesive teams.
• Strategic and operational planning in a complex, multi-stakeholder environment.
• Project management methodologies, tools, and practices for planning and executing healthcare initiatives.
• Using technology tools including MS Office Suite (Excel, Word, PowerPoint), Canva, and other presentation software.
• Effective problem-solving, negotiation, and conflict resolution.
• Conflict management and mediation in high-stakes or stressful environments.
• Analyzing data and applying metrics to drive decision-making.
• Building partnerships and engaging with community stakeholders.
• Clear, persuasive communication, both written and oral.
• Managing projects, timelines, and deliverables to meet organizational goals.

• Align clinic operations with broader organizational strategies and priorities.
• Manage multiple priorities while ensuring service quality.
• Interpret and apply laws, policies, and procedures in a healthcare context.
• Foster collaboration across departments, agencies, and external partners.
• Demonstrate cultural competence and a commitment to equity in healthcare service delivery.
• Lead teams through organizational change and resolve conflicts constructively.
• Apply project management principles to deliver results on time and within budget.

Physical requirements include the ability to lift/carry up to 5-25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

This job posting is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8 a.m. - 5 p.m., Monday - Friday

Department: HRMD

Location: 700 Lavaca St. Austin, TX 78701

Criminal Background Check, Education, Employment Verification and Drug Test Required.