• Ensure visitors' needs are professionally met. Explain park regulations and policies. Provide information on Wyoming's cultural and natural resources, recreational opportunities, and local, regional, and statewide events.
• Create a positive Wyoming experience to promote longer stays and repeat trips to our wonderful state.
• Coordinate, train, and actively participate with seasonal and volunteer workers.
• Direct seasonal and volunteer workers in all aspects of cleaning and enhancing the Visitor Center, including public spaces, the showers, restrooms, and the conference room.
• Responsible for the required bookkeeping and reporting of rental fees and reservations collected in the Visitor Center. This includes rental fees and/or reservations for Hynds Lodge, the Amphitheater, Camp Jack, group shelters, Archery Range, shower facilities, and the Visitor Center conference room.
• Collect cash register receipts, credit card receipts, checks, and cash from the fee booths at Crystal Reservoir, Granite Reservoir, and the Curt Gowdy Visitor Center. Complete all necessary reports to track, balance, and report sales made by the fee collectors to the Headquarters office.
• Sell overnight camping, day use, annual entrance, annual camping, and ORV permits at the Visitor Center. Complete all necessary forms to track, balance, and report your own daily sales to Headquarters.
• Order, display, and sell merchandise at the Visitor Center.
• Obtain the educational and vacation material needed to distribute to visitors and residents about Wyoming from Federal and State agencies, private agencies, and travel and tourism centers.
• Stock and maintain the brochure rack.
• Print and distribute reports from the campsite reservation system.
• Check in visitors arriving with overnight reservations. Ensure park maintenance and law enforcement staff have the reservation information (names, arrival dates, departure dates), and report any discrepancies to park or law enforcement staff.
• Communicate via phone, letter, fax, or e-mail, fielding inquiries and/or needs for Wyoming visitors, public events, government agencies, community services, museums, travel centers, WYDOT, etc.
• Collect and sort incoming mail.

PREFERENCES:


Preference may be given to applicants with three or more years of professional work experience in customer service, and money handling and reporting.


KNOWLEDGE:

• Provide excellent customer service.
• Knowledge of the park's trail system.
• Ability to keep the public facilities in a neat and safe manner.
• Ability to react decisively and professionally in emergencies.
• Skills in bookkeeping and balancing sales receipts.
• Skills in using a computer, fax, copier, and office equipment.
• Ability to lift heavy boxes and brochures.
• Ability to be a team player and to work independently.
• Skills in overseeing and training seasonals and volunteers, utilizing teamwork strategies.

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there is some cleaning, snow removal, walking, standing, bending, carrying light items, driving, etc.
• Some work will be performed outdoors in all weather conditions.

• FLSA: Non-Exempt
• Housing may be provided.
• Wyoming State Parks and Cultural Resources is an Equal Employment Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.

024 - State Parks and Cultural Resources - Division of State Parks, Historic Sites, Trails, and Outdoor Recreation

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.