Responsibilities:

• Align IT-enabled services and service levels with evolving business needs, including identifying, specifying, designing, publishing, and monitoring of IT services, service levels, and performance indicators.
• Maintain accountability for the quality and performance of all the services delivered by the IT Infrastructure team.
• Direct key activities such as service development planning, key performance monitoring, utilization monitoring, maintenance and operations, resourcing, and development of the IT Operations budget, ensuring alignment with operational needs to provide quality services to staff.
• Ensure the delivery of timely and effective responses to user requests and incidents, restoring normal service operations, and continuously improving the incident management process.
• Develop, implement, and maintain policies and procedures associated with IT Infrastructure service management.
• Lead and manage IT infrastructure teams responsible for Datacenter Operations, Network Infrastructure, System Administration, Desktop Engineering, and Enterprise Architecture.
• Oversee and maintain accountability for the IT Infrastructure and Operations project portfolio.
• Ensure high availability and reliability of critical business systems hosted by the Agency.
• Identity and address technical debt, and lead infrastructure lifecycle planning to ensure scalable, secure, and cost-effective technology investments.
• Manage staffing strategy and resource planning, including skill development and workforce capability needed for maintenance and operations success.
• Oversees integration and coordination between external technology systems (e.g., other agencies, vendors, and/or natural resource organizations) and the agency’s IT systems, including support for secure and efficient data exchange.
• Ensure continuity of core daily operations, including site-to-site network connectivity, internet access, device provisioning and access, data access, and IT service availability across all agency locations.
• Leads IT Change Management practices, ensuring changes, standard and emergency, are implemented in a controlled, secure, and efficient manner with minimal disruption to business processes and operations.
• Oversee full lifecycle management of IT assets, ensuring operational readiness, inventory control, financial responsibility, and physical protection.
• Ensure effective configuration management of infrastructure systems and services, including operational documentation, change tracking, and alignment with business needs.
• Direct vendor relationship management, including contract oversight, performance monitoring, and alignment of vendor services with agency Infrastructure needs.
• Leads and manages staffing and personnel activities for the IT division Operations employees, including defining roles, developing position descriptions collaboratively with HR, peer and direct report coaching, supporting staff performance and development in alignment with ITD goals, union contracts, and state/agency policies.
• Collaborate with the CIO and IT Management team to regularly assess the strategic roadmap for ITD and agency-wide technology investments.
• Represent the agency on statewide committees and working groups, influencing enterprise-level WaTech IT policies and priorities on behalf of the CIO.
• Lead efforts to improve IT governance, using industry standard frameworks.
• Facilitate enterprise infrastructure solutions that cross business domains and are interoperable, cost-effective, secure, and provide high business value to achieve agency strategic objectives.
• Champion IT Strategic planning and initiatives, communicating the value of changes and aligning staffing, architecture, and investments accordingly.
• Serve as an executive sponsor for key IT Operations projects to assure they align with the DNR IT Strategic direction and are executed on time and within budget.

Required Qualifications:

• A bachelor’s degree in Information Systems or a closely related field;
  OR an equivalent combination of education and/or experience.
• Ten (10) years of relevant professional experience to include: Five (5) years of experience in progressive IT management experience, including directly supervising IT personnel in the area of technical infrastructure and its supporting systems.
• Knowledge of principles and practices of multiple IT disciplines such as data management, IT security principles, local and wide area networks, data storage, and application architecture principles.
• Knowledge of management principles with an emphasis on team building and effectiveness.
• Knowledge of leadership/management techniques and principles in the areas of strategic and operational planning, budget preparation and implementation, personnel administration, and project management.
• Knowledge of business continuity and disaster recovery.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention and requests are followed.
• ITD Competency Clusters
  • Communication
  • Conflict Management
  • Interpersonal Skills
  • Change Leadership
  • Analytical Thinking
  • Customer Focus
  • Decision Making
  • Planning & Organizing
  • Thoroughness
  • Fostering Diversity
  • Team Participation
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

• Office Building work setting.
• Limited travel to regional offices, meetings, and training events.

• Master’s degree in information technology, computer science, or related field.
• Experience with Agile methodology.
• Experience with LEAN management principles.
• Project management certification.
• Public sector information technology management experience.
• Public sector contracting experience.

Application Requirements: Failure to provide the listed documents may result in disqualification. If you have questions or difficulty attaching these documents, please contact dnrrecruiting@dnr.wa.gov.

• Apply online at www.careers.wa.gov (Click on the APPLY button above).
• Letter of interest: describing your specific qualifications for the position and the position required, desired, and special requirements.
• Resume: that details your experience and qualifications.
• References: 3-5 professional references with current telephone numbers, to include your 2 most recent supervisors. You may attach a document, use the References text field in the online application, or include it with your resume.
• Important: Do not attach any documents that include photos or private information (Social Security number, year of birth, etc.).
• Complete all supplemental questions.
• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.