Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills? Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve. If this sounds like something you would be interested in, make sure to click the apply button and we can’t wait to hear from you! Let’s work together and make a difference in the lives of those we serve!

Our Office Specialists are a key player in providing clerical support to caseworkers and supervisors at the Child Welfare agency.

We are seeking a Case Management Coordinator (Office Specialist 2) to join our Astoria Child Welfare team.

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As a Case Management Coordinator, you will:

• You will actively use several common Office 365 programs for communications and performing support tasks.

• Perform specific clerical tasks to support Child Welfare case/client management.

• Respond to inquiries about specific agency/program information and services.

• Provide cross-training of specific tasks to new and current coworkers.

• Perform front office responsibilities including answering the mainline for all incoming calls, transferring calls to appropriate parties, handling mail room duties, managing copy, fax, and printing tasks.

• Participate and engage in diversity, equity, and inclusion trainings.

• Actively seek to achieve the ODHS goals of integrity, stewardship, responsibility, respect and professionalism, service equity and innovation.

• Actively seek to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents

OR

• An associate degree in any field

OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Demonstrated experience of organizational skills including multi-tasking, ensuring deadlines are achieved.

• Experience in performing tasks that demand precision and attention to detail.

• Experience using Microsoft Excel, Word, Outlook, Internet Explorer or other browser, and other computer application.

• Experience handling and maintaining confidential information.

• Experience with search and investigation functions.

Attention all candidates! Please upload a long version of your resume or complete the work history profile. A cover letter is optional. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Note: “The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”

Working Conditions

• This is in an in-person position, work will be conducted in office. Employee will work a professional work week, Monday-Friday 8AM-5PM; hours of work may fluctuate based on service needs. Occasional, compensated overtime may be required, including evening and weekend work.

• There may be prolonged periods of sitting or standing in front of a computer. You will be working in an open office environment with noise from telephones, printers and other staff.

• The nature of conversations you may overhear may include uncomfortable topics related to child abuse and neglect.

• The employee must be able to work with frequent interruptions or distractions.

• Position may require some travel to do purchases with SPOTS card.

• A valid driver’s license from the state in which they reside is required and must have an acceptable driving record as determined by the Background Check Unit.

• Occasional compensated overtime during evening or weekend hours may be required.

• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. The duties in this position include work with challenging and sometimes hostile clients; and continuous pressure to meet deadlines.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Ability to be cleared by the Criminal Justice Information System (CJIS) through fingerprint-based criminal records check.

• A valid driver’s license and acceptable driving record are required.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Sugei Hernandez. If you contact the recruiter, please include the job requisition number: REQ-173278

• Email: Sugei.Hernandez@odhs.oregon.gov

• Phone (call or text): 971-375-8675.