LOCATION: Salem, OR

In-state remote work is available for this position with supervisor approval.

See definition and requirements of remote work for the Oregon Secretary of State’s Office: Remote work with the Secretary of State’s Office

SALARY:

$5,307 - $8,023/per month Non-PERS Rate

$5,623 - $8,504/per month PERS Rate

WHAT YOU WILL DO:

The Information Systems Division Infrastructure Operations team operates a Network Operations and Security Center (NOSC) with three distinct functions including an agency Service Desk, Enterprise Monitoring, and Security Operations. The Service Desk aims to provide information technology support to the entire agency in a tiered support model while offering customer service of the highest quality. The Enterprise Monitoring function is tightly integrated with the Service Desk and provides enterprise-wide system monitoring with the goal of preventing customer impact through proactive alerting. The Security Operations function is responsible for providing real-time insight into the agencies secure operating environment with the purpose of quickly mitigating any security threat to the agency as quickly as possible.

Reporting to the Service Desk Manager, the Service Desk Specialist’s primary purpose is to act as Tier 1 support for the three functions of the NOSC: Service Desk, Enterprise Monitoring, and Security Operations. This work is governed by the ITIL framework and as such specific processes such as Incident Management and Request Fulfillment must be followed while also adhering to defined Service Level Agreements (SLAs). This includes, but is not limited to:

• Responding to and resolving incidents submitted by customers.

• Responding to and resolving system alerts generated by the Enterprise Monitoring tool.

• Resolving, or assigning requests submitted to the Service Desk.

• Sending agency wide alerts regarding outages or upgrades.

• Managing computer related asset information to ensure proper assignment and upkeep.

For explicit duties, please request a copy of the position description from HR.SOS@SOS.oregon.gov.

TO QUALIFY:

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of our desired qualifications listed.

Your application must demonstrate education and/or experience in the following:

• Three (3) years of information experience in a formal Service Desk environment

OR

• An Associate's degree or higher in Computer Science, Information Technology, or related field,

OR

• Completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in a Service Desk environment.

*If you are using education to meet the minimum qualifications of this position, you must submit a copy of all transcripts no later than time of interview to receive credit for college degrees or coursework. Credits must be from an accredited college or university. Transcripts must include name, coursework and indicate that a degree was obtained. On-line transcripts are acceptable, however official transcripts may be requested at a later stage of the recruitment process.

As the most competitive candidate, your application will demonstrate the following requested skills and experience:

• IT Operations Center experience including responding to and resolving system alerts, working in a tiered support structure, and working within bounds of Service Level Agreements (SLAs)

• Proven record of strong customer service skills

• ITIL certified or experience working in ITIL framework

If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

HOW TO APPLY:

• Click apply

• Upload your resume that demonstrates the requested skills and experience listed in this job posting.

• Complete job history and education sections to clearly demonstrate how you meet minimum qualifications for the position

• Complete application questionnaire

• Submit your finalized application

• Complete additional inbox questionnaires on confidentiality and veteran status

• Check back periodically for additional actions

Please note: you must attach your resume to your application and complete the job history and education sections of the application. Failure to submit the required materials will remove your application from consideration.

ABOUT THE AGENCY:

The Oregon Secretary of State is one of three constitutional offices created at statehood. As an independent constitutional officer, the Secretary of State answers directly and solely to the people of Oregon.

The Secretary of State employs approximately 245 full-time, part-time, and temporary employees. The Secretary oversees the functions of seven program divisions: Archives, Audits, Corporation, Elections, Business Services, Information Systems, and Human Resources.

OUR MISSION:

Build trust between the people of Oregon and our state government so that public services can make a positive impact in peoples’ lives.

OUR VISION:

We envision an Oregon without barriers, where we lead with our values and believe every voice should be heard. We do so by:

• Building equitable access to our democracy.

• Making tools easily available to achieve economic success.

• Ensuring state resources are used sustainably, efficiently and accountable to the public.

• Honestly acknowledging Oregon’s history.

OUR VALUES:

Access for all
We elevate equity through identifying and actively eliminating barriers.

Authenticity
We have integrity and are honest and true to ourselves and others.

Clarity
We share stories, using plain language to increase understanding and impact.

Respect
We are committed to serving the people of Oregon and strive to understand all viewpoints.

Service
We are responsive and prioritize the needs of current and future Oregonians we serve.

For more information about the Oregon Office of Secretary of State, please visit: State of Oregon: Oregon Secretary of State - Home

WHAT’S IN IT FOR YOU:

• Family Friendly Work Life Balance (paid time off, 12 holidays, 3 personal days, short and long term disability benefits)

• Take Care of Yourself and Your Family (comprehensive employee benefits, choice of medical plans, vision plan, life insurance, child care flexible spending account, employee assistance program)

• Celebrate Uniqueness: Diversity and inclusion are cornerstones of our values. We recognize that diversity and inclusion are critical to developing a talented, high-performing workforce and are committed to providing a supportive work environment in which all of our employees can thrive and reach their full potential. We strive to maintain a culture that attracts, develops and retains a diverse workforce that closely mirrors the residents of our community. We learn from and respect the cultures in which we operate and value the uniqueness of individual talents, experiences and ideas.

• Invest in Your Future: (Pension plan, deferred comp, short and long term disability plan, flexible spending accounts for healthcare and dependent care)

• Be Appreciated (employee recognition events, agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over, dynamic employees doing impactful work)

• ADA: At the Secretary of State, we value community and foster a sense of belonging for our employees

See our current job listings and internship opportunities, compensation, and benefits here: Careers with the Secretary of State.

ADDITIONAL INFORMATION:

• Additional applicant screening will depend on the number of qualified applications received. Screening may include skills testing, the results which may be used as part of the applicant evaluation process.

• Candidates whose background most closely matches the qualifications and required/requested skills of this position will be invited to an interview.

• Successful candidates must pass a criminal history check. Adverse background data may be grounds for immediate disqualification.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veteran Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

• The Secretary of State does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6%.

QUESTIONS?

For additional information you may contact us at HR.SOS@SOS.oregon.gov.

The Oregon Secretary of State is an equal opportunity, affirmative action employer committed to a diverse workplace.