Initial Posting Date:

11/19/2024

Application Deadline:

12/03/2024

Agency:

Department of Consumer & Business Services

Salary Range:

$4,138 - $6,318

Position Type:

Employee

Position Title:

Customer Services Support Coordinator (Operations and Policy Analyst 1)

Job Description:

Our mission...

To protect and serve Oregon's consumers and workers while supporting a positive business climate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Building Codes Division (BCD). BCD adopts and enforces the statewide building code relating to the construction, reconstruction, alteration and repair of buildings and other structures and the installation of mechanical, plumbing, and electrical devices and equipment.

This position is represented by the Service Employees International Union (SEIU).

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible for hybrid remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

Here’s what you will do:

As a Customer Services Support Coordinator, your duties will include:

• Review, evaluation, and development of process improvement activities associated with business practices and systems related to the varied code adoption process

• Supporting the day-to-day use of and participating on IT projects operational processes

• Providing support to division User Support/Web Master, with hardware and software assistance, update implementations and tracking

For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

Here’s what you need to qualify:

Minimum Qualifications:

• A bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or a related degree

OR

• Any combination of experience or education equivalent to three years technical-level experience in data analysis, system testing, group facilitation, or business system improvement

Requested Skills:

• Experience working closely with executive management in a confidential environment

• Experience interpreting laws, rules and policies and communicating to customers and stakeholders

• Must be flexible and have the ability to work on various tasks and/or projects at any given time

• Experience in establishing new processes and procedures while making appropriate decisions or, when necessary, provide recommendations to management

• Ability to analyze data and trends and make recommendations to executive management

• Experience in website review, audit and troubleshooting, including working with staff to keep internal website updated and refreshed

• Experience in project management, coordinating and leading meetings, tracking progress and deadlines, and providing report-outs

• Experience reviewing analytic reports, identifying, tracking, and resolving broken site links

• Preference may be given to candidates who are fluently bilingual

Application information:

• A resume and cover letter are required for this job posting. Please attach them in the “Resume / Cover Letter” section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

• We hire preferred workers! For more information, please visit our website: Preferred Worker Program.

• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage.