Initial Posting Date:

11/06/2024

Application Deadline:

11/13/2024

Agency:

Employment Department

Salary Range:

$4,138 - $6,322

Position Type:

Employee

Position Title:

IT Service Management Specialist (Operations and Policy Analyst 1)

Job Description:

Are you passionate about identifying creative and innovative strategies? Do you have experience developing and implementing process improvement initiatives? Do you like to drive projects to successful completion with high customer satisfaction? If so, please consider joining our Information Technology team!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.

WHAT YOU WILL DO

The IT Service Management (ITSM) Specialist is instrumental in enabling tools and technology to make all OED and its partners more efficient. This position actively participates in transformational initiatives related to IT Service Management (ITSM), including the ongoing definition and improvement of service management processes, and supporting tools. These processes, such as incident, change, problem, configuration, request, and service level management, are the backbone of our operations. The service management specialist's process analysis services are crucial in supporting our ongoing services and identifying areas for improvement. This position plays a significant role in creating leading indicators that enable proactive actions for service within the overall IT landscape, inspiring and motivating others with their innovative approach.

For a complete review of the position and responsibilities, please click here.

WHAT WE ARE LOOKING FOR (Desired Attributes)

The most competitive candidates will possess the following attributes, experience, and knowledge:

• Current ITIL Foundations or DevOps Certification
• Current Prosci® Organizational Change Management Certification
• Experience working with IT Service Management practices and processes
• Experience improving core operational activities, processes, and procedures for public or private organizations
• Demonstrated understanding of Organizational Change Management (OCM) and how OCM relates to ITIL and IT Service Management (ITSM)
• Experience organizing and managing small projects, demonstrating the ability to plan, form schedules, execute plans, manage risks, and effectively close small projects
• Experience working with cross-functional teams where building consensus and driving results is necessary
• Commitment to valuing diversity and promoting inclusion.

Required Minimum Qualifications

• A bachelor’s degree in business or public administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills;
  OR;
• Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.

Required Certification:

• ITIL v4 Foundations Certification or the ability to gain the certification within six months of hire

WHAT’S IN IT FOR YOU:

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.
• Live, work, and play in Salem, Oregon.
• We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
  • View guidance our hiring managers use at the following website: Equity and Inclusion Recruitment​ Questions
  • Please read more about our Gender Identity and Expression Procedure!

HOW TO APPLY:

• External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by.
• Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
• Required: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please make sure the desired attributes and minimum qualifications you possess are clearly demonstrated in your cover letter.
• In addition to your related work experience and education, we will use the desired attributes and minimum qualifications listed under the “What we are looking for” section above to determine whom to interview.
• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process.

ADDITIONAL INFORMATION:

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.
• Salary Determination: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. The information in your application will be used to complete an equal pay assessment to determine salary placement upon hire. Please see the link here to our Pay Equity Project.
• Veterans: Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.
• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 2) for employment verification.

IN-STATE HYBRID REMOTE WORK INFORMATION:

Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based upon business needs at the time of hire. Hybrid remote work approval can be revoked at any time. Candidates are expected to:

• Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington).
• Be able to report to the office location listed in the job posting, as necessary.
• Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click Here to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
• Have a private workspace.
• Maintain good standing (i.e. no performance or attendance issues).

CRIMINAL RECORDS CHECK:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.

CONTACT INFORMATION & HELPFUL LINKS:

If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289; humanresources@employ.oregon.gov. Please be sure to include the job requisition ID number.

Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ

Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Oregon Employment Department, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.