Initial Posting Date:

07/07/2026

Application Deadline:

07/14/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $5,193

Position Type:

Employee

Position Title:

Claims Development Technician (Administrative Specialist 1)

Job Description:

Claims Development Technician (Administrative Specialist 1) REQ-202291

Salary Range: $3,798 - $5,193

Location: Salem, Cherry Avenue

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS!

Are you ready to dive into the intricate world of case development? As a CDT at CDDU, you’ll not only develop disability claims, but also play a pivotal role in ensuring each case moves forward with exceptional timeliness and accuracy, helping safeguard access to critical disability services.

• Learn more about our program, as your work providing services will be through the Aging & People with Disabilities Program (APD).

SUMMARY OF DUTIES

This position supports the Collaborative Disability Determination Unit's (CDDU) Disability Analyst by entering and tracking client's data, generating documents and reports, scheduling and confirming clients for provider appointments, generating correspondence directed to clients, client's representatives, providers, and assisting eligible children and adults successfully seek SSI/SSDI/SSB benefits by ensuring clients understand the importance of attending scheduled appointments and return requested forms.

Major duties include:

• Responsible for General Assistance (GA), Department of Correction (DOC) GA Pre-release, Presumptive Medicaid for Intellectual Disability/Developmental Disability Children (DD), Continue Disability Review (CDR), Children’s Intensive In-Home Services (CIIS), State Family PRE-SSI/SSDI (SFP), Disability Benefits Liaison (DBL) and Presumptive Disability Determination Team (PMDDT) cases.

• This position supports PMDDT's disability analysts by entering and tracking clients' data, generating documents and forms, requesting Medical Evidence of Record (MER), requesting consultative exams (CE), generating correspondence directed to clients, providers, and client representatives, and ensuring consumers understand the importance of returning requested forms.

• Independently manages pending caseload in various stages of development and obtains records. This includes ensuring that the medical records are organized, accurate and complete.

• May have contact with authorized representatives, medical providers, hospitals, attorneys, or other individuals regarding claim development. The MER request must be done in timely manner by utilizing special tracking tools or the appropriate database.

• Consults with DA for clarification or advice on complex claim development and caseload management practices.

• Reviews case information to assure it is complete, such as age, allegations, and binding disability determination decisions by Disability Determination Services (DDS) to be passed out to DA for final binding determination.

• Records progress of case development on databases. If consumer has an Oregon Access case, all narrations should occur in Oregon Access only. If no Oregon Access case exists, then narrate in TRACS.

• Using existing criteria and procedures, facilitates expedited disability decision processing for cases identified as needing placement into long-term care, discharge from hospitals or other medical emergency needs.

• Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. The employee is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.

WORKING CONDITIONS:

The person in this position will work in as fast paced office environment with a high volume of public contact. This requires detailed case record notation using computer technology, analytical skills to determine eligibility based on disability criteria, and use of organized administrative skills. Frequent in-person and telephone contact with clients who may have severe physical and or mental impairments, and whose impairments may manifest themselves as apparent hostile behavior. This position requires a flexible work schedule where hours of work may vary from day to day. Your starting work schedule will be 8:00 AM – 5:00 PM PST, Monday – Friday during the training period. A flexible schedule may be negotiated after training in addition to a hybrid option.

MINIMUM QUALIFICATIONS (MQ's):

• Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;

OR

• An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data;

OR

• An equivalent combination of education and experience.

ESSENTIAL ATTRIBUTES: Please address these in a cover letter.

• Experience reviewing applications, documents or forms for accuracy and compliance with regulations and guidelines.

• Experience working with confidential and sensitive information.

• Experience contacting collateral sources (e.g. attorneys, representatives and state and federal agencies) to resolve claims.

• Experience working with databases and/or multiple computer programs.

ATTENTION ALL CANDIDATES!

• A cover letter is required. Please describe your specific experience related to each of the essential attributes.

• Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.

• If you are a finalist, you will need to provide 3 professional references including one from your current supervisor, a previous supervisor and one additional professional reference. Please ensure your references are still willing and available to provide a reference in a timely manner. Please do not submit references until requested.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

BACKGROUND CHECKS and REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS

• Amazing benefits package.

• Cost of Living Adjustments.

• Possible eligibility for the Public Service Loan Forgiveness Program.

• Annual salary increases (until you reach the top of the listed salary range).

• ODHS Employee Resource Group communities that promote shared learning.

EMPLOYMENT PREFERENCE

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: JENNIFER.M.MOISA@odhs.oregon.gov