Initial Posting Date:

02/17/2026

Application Deadline:

03/03/2026

Agency:

Department of Fish and Wildlife

Salary Range:

$5,178 - $7,831

Position Type:

Employee

Position Title:

Senior Service Desk Technician (Information Systems Specialist 4)

Job Description:

MAKE A DIFFERENCE IN OREGON’S NATURAL RESOURCES!

Opportunity Awaits, Apply Today!

As an Information System Specialist 4 in Salem Oregon, you will provide technical support, diagnostic help, and operating instruction for users of microcomputers and data communications networked hardware and systems software agency wide. The work of this position directly assists the agency's Technical Services Supervisor to analyze, design and implement most facets of the Department's data communications systems hardware and networking systems software including systems. Duties include:

• Technical troubleshooting

• Customer service and communication

• Software support

• Hardware support

• Data administration

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required.

This position requires a CJIS fingerprint-based record check within 30 days of employment.

For a full review of the position details, duties and working conditions, click here

Clearly describe how you meet the minimum qualifications and desired attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

WHAT WE ARE LOOKING FOR

Minimum Qualifications

Option 1: Three (3) years of information systems experience providing technical support for end users, including troubleshooting hardware, software, and system issues.

- OR –

Option 2: An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience providing technical support for end users, including troubleshooting hardware, software, and system issues.

Desired Attributes

• Experience diagnosing and resolving desktop computing errors and performance issues

• Experience using a service desk ticketing system

• Experience coordinating maintenance, warranties and upgrades across multiple locations (90+ offices statewide)

• Experience documenting standard operating procedures

• Software support, including troubleshooting and configuration of applications and operating systems

• Comprehensive hardware support, installation, repair, and maintenance of desktops, laptops, and peripherals

• Experience working in a M365 environment

APPLICATION DETAILS AND INSTRUCTIONS

• Your application helps determine your starting salary. Be sure it accurately and thoroughly reflects your skills, experience, and education even if you don’t believe it directly relates to the position. We cannot accept any additional application materials submitted after the application deadline.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• This recruitment will be used to establish a list of qualified people to fill the current vacancy and may be used to fill other vacancies as they occur

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%

• State of Oregon Employees, must apply through their employee Workday account.

• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline

• Reasonable accommodation for interviews will be provided upon request to individuals with disabilities

• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process

• First time applying to the State of Oregon? Consider utilizing a WorkSource Oregon Resource event!

• If you are experiencing difficulty applying for this position or have questions, please contact the ODFW Human Resources office at 503.947.6051

BENEFITS OF JOINING OUR TEAM

ODFW is dedicated to cultivating a diverse and inclusive workforce as we strive to represent and better serve our neighboring communities. Our most important asset is our employees, and each person brings unique, different, and important contributions to the workplace and community we serve. With Oregon’s changing demographics, a workforce that reflects this change will make us stronger and create an opportunity for better decision making.

To learn more about the agency and the work we do, view the following video at https://myodfw.com/about

If you enjoy the outdoors, Oregon is the place for you. We have glaciated mountain peaks to the east, the Pacific Ocean to the west and the massive Columbia River Gorge to the north. You can fish 365 days a year, and there is hunting for big game, waterfowl, and game birds. The Oregon coast attracts thousands of people who clam, crab and fish in the ocean for halibut, salmon, and tuna. The outdoor opportunities are endless when it comes to fish and wildlife in Oregon! Oregon is known for their vineyards, breweries, and adventures for the whole family to enjoy. To learn more about the department, the work we do, and see our beautiful state, view the following video at https://youtu.be/8CjDPiPMGAk

Additional benefits include:

• 11 paid holidays a year and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Live, work and play in Salem, Oregon

ADDITIONAL INFORMATION

• The employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of the collective bargaining agreement. Pay and benefits on all job listings may change without notice

• Finalists are subject to both a criminal history check and motor vehicles check . Adverse background and/or driving information may disqualify you from further consideration

• Within three days of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming authorization to work in the United States. ODFW participates in E-Verify. ODFW is not able to support VISA sponsorships

• Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity |

Ready to Relocate to Oregon | Carpool Matching Tool: Get There Oregon

More information about our agency can be found on our social media accounts and at myodfw.com and http://www.dfw.state.or.us/

The Oregon Department of Fish and Wildlife is an Equal Opportunity/Affirmative Action Employer