Initial Posting Date:

10/14/2025

Application Deadline:

10/29/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Operations Support (Public Service Representative 3)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is currently classified as Public Service Representative 3. It is under review for a potential reclassification to Human Service Specialist 1. While no final decision has been made, we want to ensure transparency by informing applicants of the ongoing review process. If you have any questions, please contact the recruiter listed at the bottom of this announcement.

Opportunity awaits!

Join our team as an Operations Support (Public Service Representative 3), where you will play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. Summary of Duties

As an Operations Support, you will:

• Provide respectful and welcoming support to individuals and families by clearly explaining SSP rules, policies, procedures, and available programs.

• Help with application processing by checking documents for completeness, doing brief screenings, and setting up appointments with the right staff.

• Coordinate appointments for multiple staff, including home visits, coaching sessions, and referrals to community partners.

• Manage Medicaid documentation by processing and routing forms, scanning and organizing electronic case files, and checking for quality and compliance.

• Complete administrative and financial tasks such as tracking and handing out transportation vouchers, preparing intake packets, and keeping reception supplies stocked.

• Support team improvement by suggesting ways to improve workflows, joining trainings, and helping coworkers when needed.

Minimum Qualifications

• Two years of experience in customer service.

• One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Essential Attributes

We are looking for candidates with:

• Experience providing in-person and phone support to people from diverse backgrounds, ensuring their individual needs were met.

• Experience using Office 365 tools like, Word, Excel, Teams, and Outlook to complete tasks.

• Experience working independently and staying organized to manage daily tasks efficiently.

• Experience using multiple computer screens and managing tasks based on urgency and importance.

Working Conditions

• Duties for this role will be performed in an office setting.

• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.

• You may interact with individuals experiencing trauma or crisis. There may be times when individuals struggle with managing their emotional responses.

• You may encounter situations requiring quick decision-making to ensure the safety of oneself or others.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-189028.

• Recruiter: Amanda Alvarado.

• Email: AMANDA.K.ALVARADO@odhs.oregon.gov

• Phone (call or text): 541-709-8695.