Initial Posting Date:

07/09/2025

Application Deadline:

07/16/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Branch Operations Support (Human Services Specialist 1) | Bilingual English/Arabic required

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.

We are seeking a dedicated Branch Operations Support (Human Services Specialist 1) | Bilingual English/Arabic required to join our dedicated Self Sufficiency Program (SSP) team in Beaverton.

Bilingual English/Arabic required:

• This position is bilingual and requires duties to be carried out in both English and Arabic.

• The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.

• This position may receive a 5% differential pay based on passing the required language test.

Together, we can create lasting change!

Summary of Duties

Oregon's Self-Sufficiency Programs (SSP) provide resources, like cash and food assistance, as well as targeted services to help people move out of poverty and​ toward whole well-being. ​Programs include food benefits (SNAP), cash assistance (TANF), services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

As a Branch Operations Support, you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.

• Assisting Oregonians through a trauma informed lens.

• May include financial desk responsibilities.

• Providing support for the business functions within the office.

Minimum Qualifications

• two years of experience either interviewing to obtain personal or technical information or substantial people contact.

This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.

Bilingual in English and Arabic (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).

Essential Attributes

We are looking for candidates with:

• Experience with managing front desk operations while ensuring a welcoming and organized environment.

• Experience with gathering detailed and accurate information from applicants and recipients to assess eligibility and determine appropriate service options.

• Experience with clearly communicating program rules, procedures, and eligibility requirements to diverse clients.

• Experience with Microsoft Office applications (Word, Excel), internet browsing, conducting online research, and managing email communication.

• Experience with processing detailed data accurately and efficiently in support of program or organizational goals.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, including your resume and job history (with clear start and end dates for each role), as well as your completed graduation date, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

• The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations: In-person office environment.

• Work Environment: Direct public interaction, including engagement with customers in high-pressure situations.

• Cubicle-based and front desk workspace with frequent interruptions and high noise levels.

• Fast-paced setting with constantly evolving policies and procedures.

• Repetitive motions, prolonged sitting, and daily use of computers and technology.

• High-volume computer work and keyboarding in a dynamic team environment.

• Hours: Regular work week, 8 hrs/day M-F; occasional overtime may be needed, including evenings and weekends. Scheduling specifics will be determined by the hiring supervisor.

• Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-182411.