Initial Posting Date:

06/25/2025

Application Deadline:

07/02/2025

Agency:

Department of Human Services

Salary Range:

3,429 - 4,622

Position Type:

Employee

Position Title:

Operations Support (Human Services Specialist 1), Bilingual Required: English/Spanish

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement English and Spanish

These positions require duties to be completed in both English and Spanish. The job offers will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.

Opportunity awaits! Do you envision yourself in a career that is both rewarding and provides the opportunity for career growth? We welcome you to bring your customer service knowledge and experience and step into this role where your skills can shine!

Our team will be hiring for 2 positions! One position will be with the Self Sufficiency Program and the additional position will be hired through the Oregon Eligibility Program.

Oregon Eligibility Partnership (OEP) is part of the Oregon Department of Human Services. OEP provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash, and childcare benefits through the ONE eligibility system.

Self Sufficiency Program (SSP) is part of Oregon Department of Human Services. SSP provides resources such as cash and food assistance, as well as targeted services to help people move out of poverty and toward whole well-being.

Summary of Duties

As an Operations Support (Human Service Specialist 1) you will:

• Greet and assist Oregonians through a trauma-informed lens.

• This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, virtually through the online application portal or telephone communication.

• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.

• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum Qualifications

To qualify for this position, you must be bilingual in Spanish and English.

A valid driver’s license and acceptable driving record are required for this position.

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.

  • This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.)

  • College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Experience conducting work with cultural humility and responsiveness.

• Experience developing meaningful relationships with colleagues and community that foster trust, inclusivity, and respect.

• Experience providing customer service in a fast-paced environment serving diverse customers while utilizing organization, attention to detail and prioritization skills to track and complete tasks.

• Experience working independently and cohesively with a team.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If selected as the top candidate for this position, and education is a requirement in the minimum qualifications, please be prepared to provide verification of your college/university degree with month/year of completion for further consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Work schedule is 8:00 a.m. – 5:00 p.m., Monday – Friday on-site in Salem, OR. After you complete trial service, you may discuss with your manager if a flexible or alternate schedule could be considered.

• Overtime or additional hours beyond your normal schedule is rare, however could be based on business needs.

• Experience constant contact with the public, including contact with customers experiencing emotional or financial stress.

• Experience high volume of computer work, using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record are required for this position.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• These are permanent, full-time positions and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Rochelle Peters. If you contact the recruiter, please include the job requisition number.

• Phone (call or text): 971-240-8726

• Email: Rochelle.m.peters@odhs.oregon.gov