Initial Posting Date:

04/04/2025

Application Deadline:

04/21/2025

Agency:

Board of Nursing

Salary Range:

Position Type:

Employee

Position Title:

Licensing Technician (Public Service Representative 4)

Job Description:

The Oregon State Board of Nursing (OSBN), with the help of its staff, interprets the Oregon Nurse Practice Act, evaluates and approves nursing education and nursing assistant training programs, issues licenses and renewals, investigates complaints and takes disciplinary action against licensees who violate the Oregon Nurse Practice Act. OSBN also maintains the nursing assistant registry and administers competency evaluations for nursing assistants and provides testimony to the legislature and other organizations as needed.

Licensing Technician (Public Services Representative 4)

**Two Positions Available**

Imagine an opportunity where you join a team of passionate professionals who play a critical role in upholding OSBN’s mission to protect the public through regulatory excellence and promoting the wellness of our nursing professionals as well as fulfilling our vision of a safe and healthy Oregon promoted through a healthy and diverse nursing workforce.

OSBN is looking for individuals who are excited to join an agency that is focused on creating a culture of respect for both the public and our nursing professionals. Are you the type of person who believes providing excellent customer service not only builds, but sustains a culture of respect? If you answered "yes" then we may just be the organization you're looking for, and you may just be the employee we're looking for!

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency free of racism, discrimination, and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

A Day in the Life of a Licensing Technician

As a member of OSBN’s Licensing Department you will join a specialized team of professionals who are responsible for the:

Application Review and Licensure Process

• Evaluate applications and corresponding documents to determine licensure and certification eligibility for nursing professionals throughout the state of Oregon and for those nursing professionals wishing to obtain licensure in Oregon.
• Perform research regarding other states' rules or requirements as part of the application evaluation process as necessary.
• Issue licenses and renewals in compliance with agency and department processes and procedures and in accordance with the NPA.
• Perform independent research to interpret and apply laws and rules to the licensure and certification application process as well as other departmental processes and procedures (as applicable).
• Create and enter application and corresponding materials into a database to establish an applicant record for receipt of current and future licensure and certification fees.
• Crosstrain with other department staff in processing, organizing, filing, obtaining supporting documentation and entering, or updating data of a variety of different licensure and certification applications.

Monitoring of OSBN's Call Center and Message Center (email)

Licensing Technicians must be prepared to (or have the resources to):

• Explain and clarify specific requirements, rules and laws governing licensure and certification of an applicant in the state of Oregon.
• Interpret Oregon Nurse Practice Act (NPA).
• Promote knowledge and awareness about the license verification website, the agency website, online services and written materials.
• In accordance with state law, provide instructions and resources for completing the licensing application and the submission process.
• Explain the steps required to complete the licensing, certification and criminal background check process.

And of course

• Other duties as assigned.

What We’re Looking For (Minimum Qualifications)

• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative. Please Note: At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs and procedures; and/or providing assistance, explaining requirements and gaining compliance.
• Preference may be given for experience providing service in an area of specialization specific to the position opening.

What Makes You Stand Out (Preferred Qualifications)

• Skill in researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
• Skill in using Microsoft 365 Suite (Bonus if you REALLY enjoy using SmartSheets and LOVE SharePoint!).
• Previous experience using specialized reference materials such as laws, policies, statutes to perform one or more job duties.
• Skill in communicating with persons of diverse points of view, backgrounds and experiences in an effort to create a more inclusive, customer-focused (internal AND external) environment.

Feeling excited about this opportunity? Not sure if you meet all the requirements?

OSBN is eager to meet people that believe in, and want to contribute to, not only our mission, but who also have a passion for public service. If this sounds like you, even if you don't feel that you meet every single requirement, we encourage you to apply!

Why OSBN?

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Flexibility- Once the incumbent has gained the proficiency to perform work independently, this position is eligible for hybrid work, however, regular, scheduled office hours are also required. Office hours could include (subject to management discretion): one in office day per week, department meetings and trainings, and agency-wide meetings and trainings
• Work/life balance, including 11 paid holidays a year and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon

How to Apply

You must include a Cover Letter AND Resume to be considered for the position. Please upload a resume and cover letter (please limit cover letter to ONE page) and complete the Workday history profile. Your resume and cover letter may be uploaded in the Resume/CV field on the online application. Please ensure that you clearly demonstrate in your application materials how you meet (or exceed!) both the minimum and preferred qualifications identified in the job posting. Only complete applications received by the posted application deadline date will be considered.

Please Note

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process
• Internal applicants must submit their application materials using their existing Workday profile
• If you are new to state service, resources and instructions for our online application system Workday can be found here
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification

Additional information

• This position is subject to fingerprinting and a background check for any convictions as some duties and responsibilities require CJIS Security Clearance
• This position is represented by SEIU (Service Employees International Union), Local 503, OPEU
• The information in your application will be used to complete a pay equity assessment to determine salary placement upon hire
• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: Applicants claiming veterans’ preference must attach required documentation to their Workday applicant profile. After submitting your application, please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
• The Oregon State Board of Nursing (OSBN) does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. OSBN will use E-Verify to confirm that you are authorized to work in the United States.
• Additional resources regarding the application and recruiting process can be found here: Applicant Support

Contact Information

For more information you may contact HR Manager, Kelly Stiles by e-mail at Kelly.Stiles@osbn.oregon.gov