This position provides regional, hands-on support for advanced and specialized equipment, including network devices, servers, audio/visual systems, peripherals, and end-user devices. All work is managed through a centralized service management ticketing system.

The role operates across EUC’s core service areas: Field Operations, Advanced Remote Support, End User Technology, Incident and Operations Management, and Communications and Network Services.

Frequent regional travel is required, with occasional statewide travel. The position also requires working in secure environments such as correctional and healthcare facilities, and the ability to lift equipment up to 50 pounds.

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Four years of experience in information technology; OR

Six years of full-time work experience in any field plus two years of experience in information technology; OR

An associate's degree in information technology plus two years of experience in information technology; OR

A bachelor’s degree plus two years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR

A master’s degree plus one year of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Serves as the first point of contact for end-user support; logs, tracks, and resolves service requests and performs advanced hardware/software troubleshooting.
• Manages user and system accounts, including password resets, account updates, and asset tracking.
• Installs, configures, maintains, and repairs IT equipment, including desktops, laptops, mobile devices, printers, and A/V systems.
• Leads and supports regional and statewide hardware/software deployments, system testing, and technology rollouts.
• Utilizes ticketing systems to document work, track time, and maintain knowledge base solutions.
• Acts as a liaison between end users, IT teams, and vendors to resolve technical issues and support system improvements.
• Assists with network and mobile device support, including basic LAN troubleshooting and device configuration.
• Travels as needed and participates in on-call support, emergency response efforts, training, and continuous process improvement initiatives.

Position-Specific Details:

Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: Erica.Gay@la.gov