• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Seven years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR

An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR

A bachelor’s degree plus five years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR

A master’s degree plus four years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Serves as Product Owner and Super Admin for the OTS Connect Billing Portal, managing system access, roles, security permissions, and overall administration.
• Provides tier-one technical support and serves as the final escalation point for complex system issues, collaborating with developers and tier-two support teams.
• Leads customer focus groups to gather feedback, enhance user experience, and guide future portal improvements.
• Acts as Lead Architect and Technical Lead, overseeing design, implementation, and security compliance of technologies in coordination with Information Security (InfoSec) and other OTS teams.
• Develops, manages, and ensures compliance of cost allocation models, cost recovery processes, and financial reporting in accordance with state and federal guidelines.
• Leads IT budget development, revenue and expenditure forecasting, and demand planning in coordination with the Office of Planning and Budget and other stakeholders.
• Oversees fiscal operations, including financial structure development, cost coding, cash flow analysis, receivables, and expenditure corrections.
• Conducts cost-benefit analyses and provides recommendations on IT investments, budgetary requirements, and operational improvements.
• Monitors and reports on service delivery performance, service level agreements, and program effectiveness through data analysis and benchmarking.
• Manages staff and projects, ensuring timely completion of work, compliance with policies, and execution of special projects and strategic initiatives.

Position-Specific Details:

Appointment Type: : Probational, Promotional, or Job Appointment. This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: Erica.Gay@la.gov