Division: Office of Consumer Advocacy & Diversity/SHIP

The Louisiana Department of Insurance is seeking an Insurance Technician 1/2 to join the Office of Consumer Advocacy & Diversity/SHIP (Senior Health Insurance Information Program) Division. This division plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you’ll research Medicare policies and federal regulations, respond to inquiries from beneficiaries and industry representatives, and support outreach and educational efforts that help Louisiana seniors make informed healthcare coverage decisions. If you enjoy helping others, conducting research, and contributing to programs that support Louisiana’s senior population, we encourage you to apply.

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Job Duties:

As an Insurance Technician 1/2 in the Office of Consumer Advocacy & Diversity/SHIP Division, you will/may:

• Provide research, general advice, and interpretation of Medicare laws and federal regulations to Medicare beneficiaries and industry representatives.
• Communicate with Medicare beneficiaries through phone, email, and mail to provide accurate and unbiased information regarding Medicare benefits and coverage options.
• Utilize available research tools and Medicare resources to provide guidance and assistance to beneficiaries and insurance industry representatives.
• Maintain up-to-date knowledge of regulations and guidance issued by the Centers for Medicare & Medicaid Services (CMS) and the Administration for Community Living (ACL) to ensure compliance with federal and state guidelines.
• Document client contacts and outreach activities by entering data into the SHIP Tracking and Reporting System (STARS) to support federal reporting and program performance measures.
• Respond to requests for Medicare-related publications received through phone calls and online SHIP services.
• Prepare written correspondence using Microsoft Word and other office software as needed.
• Assist with preparation of equipment and materials for scheduled outreach and educational events.
• Maintain office supplies and notify supervisors when additional materials need to be ordered.
• Perform other related duties and special projects as assigned.

Position-Specific Details:

Career Progression: This position may be filled as either an Insurance Technician 1 or Insurance Technician 2, depending on the qualifications of the selected candidate.

Location: Office of Consumer Advocacy & Diversity/SHIP Division

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

How To Apply:

NO CIVIL SERVICE exam is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

Phillip.Donagriche@ldi.la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.