• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Seven years of experience in information technology, program management, project management, or business analysis; OR

Six years of full-time work experience in any field plus five years of experience in information technology, program management, project management or business analysis; OR

An associate's degree in information technology plus five years of experience in information technology, program management, project management or business analysis; OR

A bachelor’s degree plus five years of experience in information technology, program management, project management or business analysis; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, program management, project management or business analysis; OR

A master’s degree plus four years of experience in information technology, program management, project management or business analysis.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Support OTS Service Operations by facilitating the service operations relationship between OTS and a designated state agency with a small to medium data processing need and small to medium employee head count or by working directly with Senior Program Managers in support of a larger agency. Engage OTS operational units to maintain awareness of OTS policies, strategies, and objectives in support of agency IT operations and technology and in planning agency IT initiatives. Provide strategic counsel and maintain business relationships between OTS operational units and the agency to facilitate OTS service offerings to the customer at the strategic and tactical levels. Provide support to agency IT operations where capable, ensuring agency IT systems are operational in accordance with agency needs. Communicate scheduled system outages and updates on major incidents affecting a designated agency.

• Support OTS Service Strategy by identifying and implementing specific strategic agency IT requirements including oversight of technology procurement within DOA policies for their designated agency. Identify key agency stakeholders, strategic IT requirements, and sufficient funding to provide business cases for potential opportunities to OTS to improve and modernize agency IT systems and platforms. Maintain communications with key agency and OTS operational stakeholders to ensure information dissemination on status of OTS-supported IT operations and initiatives. Serve as single point-of-contact for agency executive management to provide direct support for agency IT operations.

• Drive continuous service improvement by constantly evaluating the quality of OTS service delivery to designated state agencies. Develop, negotiate, maintain, and monitor OTS services. Report service performance, facilitate reviews on ability to meet strategic objectives, and initiate service improvement plans. Evaluate and respond to customer satisfaction through service reviews, customer feedback, and reports for system reporting.

• Perform all other tasks, special projects, analysis, studies, and plans as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. Transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
email:Erica.Gay@la.gov