Insurance Technician 1/2
State of Louisiana
About this Job
- Division: Office of Licensing/Call Center
The Louisiana Department of Insurance is seeking a customer-focused and detail-oriented Insurance Technician 1/2 to join the Office of Licensing/Call Center Division. This division serves as a primary point of contact for insurance producers, companies, and the public by providing information and assistance related to licensing and insurance regulations. In this role, you will help support compliance with Louisiana insurance laws while delivering professional and helpful customer service.
The ideal candidate possesses the following competencies:
Core Competencies:- Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
- Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Preferred Competencies:- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
Minimum Qualifications
- Two years of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience. Job Specification
- The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
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Job Duties:
As an Insurance Technician 1/2 in the Office of Licensing/Call Center Division you will/may:
- Serve as a point of contact for insurance producers, companies, and the public by responding to licensing and insurance-related questions via phone, email, and in-person inquiries.
- Research insurance records, systems, and documentation to provide accurate information to callers, internal staff, and external stakeholders.
- Provide general guidance, under supervision, on insurance laws, regulations, administrative policies, procedures, required fees, and document preparation.
- Act as a liaison between departmental divisions and industry representatives to help resolve issues, exchange documentation, and coordinate communication.
- Review filings, forms, and related documents to identify errors or missing information and issue violation notices with clear explanations when corrections are required.
- Follow up on cases through correspondence or telephone contact to ensure corrective actions are completed.
- Maintain organized electronic and paper records while handling sensitive and confidential information appropriately.
- Assist with tracking, summarizing, and validating fees collected to support accurate daily deposits.
- Provide courteous, professional customer service while supporting the Department’s regulatory mission.
- Participate in training and on-the-job learning to build knowledge of insurance laws, regulations, and departmental processes.
- Perform other related duties and special assignments as needed.
Position-Specific Details:
Appointment Type: Probational or Job Appointment
Career Progression: This position can be filled as an Insurance Technician 1 or 2.
Location: Office of Licensing/Call Center Division
Compensation: The salary offered will be determined based on qualifications and experience.
Legal Statement: The LA Department of Insurance is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
How To Apply:
NO CIVIL SERVICE exam is required to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Dr. Phillip Donagriche
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.