The Desktop Support Technician works as a member of the Louisiana State University in Shreveport (LSUS) Information Technology Services department and is responsible for assisting our faculty and staff with software and their desktops, printers, scanners and other peripherals in both office and classroom settings throughout the campus.

Founded in 1967, LSUS is one of the LSU family of universities. LSUS has a strong regional presence with both a face-to-face student population and a large online student population. LSUS' IT Services provides all IT functions for the campus in a centralized fashion.

LSUS IT Services work on many different projects, so we are looking for someone with a broad range of skills. You must be capable of working independently at times, but also as part of a small team. You should feel comfortable interfacing with faculty, staff, and students. We are anticipating applicants with a wide range of skills.

We are looking forward to receiving your (1) cover letter, (2) resume, and (3) application. Please use these methods to tell us about you and your strengths. The list of job titles you have held does not tell us much about what you might have done at that job, so please include details.

This position is a 40 hour per week position working at the physical LSU Shreveport campus and is not remote. This position comes with several benefits, including: Paid Time Off, Tuition Reimbursement after one year and a host of medical, dental, vision, and retirement options.

Required Qualifications

• Bachelor's degree in an IT or a related field.
  1. LSUS values skills, experience and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply - a degree is not required if the candidate meets the required years of experience specified in the job description.
• 2+ years of experience in IT systems and installation/application support
• Professional etiquette and appearance
• Must be able to work collegially in a small team environment
• Ability to learn about and implement modern technologies quickly and accurately
• Excellent communication skills, including a professional and confident speaking tone
• Ability to efficiently manage time and multiple assignments
• Experience with Windows operating system support
• Experience with remote support
• Experience with switches
• Strong LAN troubleshooting skills
• Recent systems maintenance and end user technical support experience
• Ability to install operating systems, drivers, and applications

• Experience working in a higher education academic computing setting
• Relevant certifications and other indicators of an active pursuance of learning and skill building
• Experience with device management platforms such as Microsoft Intune

Position Duties

• Assisting with the installation of desktop hardware and software
• Troubleshooting IT equipment

• Providing technical direction to students and employees
• Planning and testing of new systems hardware and software and development of system rollout/implementation strategies

• Serving as technical assistance in getting new computers professionally installed and operational
• Assisting in diagnosing problems whenever equipment does not operate as expected
• Coordinating the maintenance of computers to ensure compatibility and integration with campus strategies
• Documenting anomalies and issues

• Assisting with inventory and documentation

• Assisting with data sanitization of surplus devices
• Maintaining proactive, consistent communication with the management team on systems/projects statuses and issues
• Other duties as assigned by IT Management

LSUS is an equal opportunity/affirmative action employer and encourages applications from women and minorities. For more information about LSU Shreveport go to www.lsus.edu

LSUS is a State As a Model (SAME) employer that promotes affirmative strategies and goals for employment of individuals with disabilities.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

For additional information concerning this job posting contact:
Jennifer Isaac

LSUS Department of Human Resource Management

Room 108 Administration Building, LSUS

(318) 797-5279