Job Posting: Office Technician (Typing)

CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments.

CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its six offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

Telework Opportunity:

This position is hybrid and will require in office days to be established with your supervisor in accordance with Department policy. This position is currently required to report to the Sacramento office, 4 days per week.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon receiving a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Please let us know how you heard about our position by taking this brief survey.

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - The Statement of Qualifications must have your name and job control number at the top right corner of the page and must not exceed two pages. Responses must be numbered in the same order of the questions.
  1. Describe your experience and comfort level with Microsoft Outlook, Word, and Excel.
  2. Tell us in your own words, without the use of an AI assistant, how you learn and retain new information.
  3. Why are you interested in working in a telephone support role?

• Excellent oral communication skills: Active listener, able to give full attention to callers and to convey information clearly and effectively.
• Sensitive to people, empathetic, patient, polite and respectful.
• Dependable, reliable, and responsible.
• Excellent attendance.
• Able to maintain composure and defuse disgruntled complainants.
• Ability to take written and oral instruction.
• Ability to manage multiple incoming calls.
• Ability to retain information.
• Committed to providing exceptional customer service, including giving accurate and detailed department processing steps.
• Excellent knowledge of clerical procedures, including scanning, photocopying, and processing mail.
• Ability to handle difficult situations and persons tactfully.
• Ability to operate a computer and display proficiency with relevant software applications, including virtual contact center software, Microsoft Outlook, Word, and Excel, and CRD’s case management system.