WORKERS' COMPENSATION INSURANCE TECHNICIAN
United States
USD 3,662-5,329 / month
Job Posting: Customer Service Representative
State Compensation Insurance Fund
WORKERS' COMPENSATION INSURANCE TECHNICIAN
$3,662.00 - $5,329.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 9/15/2026
Job Description and Duties
The TEMP/PEO Unit is seeking a detail-oriented Workers’ Compensation Insurance Technician (WCIT) to support the underwriting and servicing of Temporary Staffing and Professional Employer Organization (PEO) accounts. This role is pivotal in ensuring accurate and compliant processing of new business, renewals, and servicing requests, while providing professional and timely customer service. Workers’ compensation insurance experience is strongly preferred. This is a fantastic opportunity for someone who is ready to stretch their skills, learn from a high-performing team, and make a strong impact across the organization.
This position can only be filled in the following State Fund locations: Glendale, Pasadena, Pleasanton, Sacramento, or Vacaville.
Key Responsibilities
- Support intake, review, and processing of TEMP/PEO new business and renewal submissions.
- Maintain workflow accuracy through monitoring designated inboxes and logs.
- Assist Underwriters by ensuring complete, compliant submissions and timely handling of servicing requests.
- Provide professional communication and customer support to internal and external stakeholders.
- Uphold data quality and regulatory compliance in all work performed.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.
Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.
Special Requirements
Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.
To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.
Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/15/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Please answer the below question in no more than one page, in Calibri font size 11:
What are the three greatest strengths you can bring to our team and why are they important?
Desirable Qualifications
- Strong written and verbal communication skills
- Ability to analyze, prioritize, and manage high-volume workloads
- Effective independent and team-based work approach
- Excellent organizational and time-management skills
- Proficiency with Microsoft Word, Outlook, and Excel
- Flexibility in supporting evolving business needs
- Strong collaboration skills with internal and external customers
- Commitment to timely, high-quality customer service
- Reliable attendance and availability during working hours
- Ability to maintain positive working relationships and integrity in the workplace
- Resilience and a positive attitude in a fast-paced environment
- Occasional travel may be required
Benefits
State Fund employees are eligible for a number of benefits. Our benefit package includes:
Health Benefits Program (CalPERS)
Retirement (CalPERS)
Employer Health and Consolidated Benefits Contributions
Dental, Vision
401(k) and 457 Deferred Compensation Plans
Employee Assistance Program
Group Legal Services Insurance
Holidays, Vacation/Sick/Other Paid Leave
Flex Elect Reimbursement Program
Wellness and Recognition
Alternate Work Schedules
Transit Pass Program
Tuition Reimbursement
Dependent Scholarship Program
Leadership Training
Mentoring Program
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Mikole Acuna-Walton
(916) 924-5118
macunawalton@scif.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Rosa Gil-Robles
(800) 499-8668
Background Investigation
Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.
Acknowledgement
Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
By applying to this position, you are also acknowledging that you have received the following information:
- California State benefits
- Duty statement/Job Description
- Salary ranges and steps for the classification(s) advertised
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
