Job Posting: Mail Operations Technician

• Establish and maintain effective working relationships and uphold principles of integrity in the workplace
• Provide excellent customer service in a timely manner and in stressful situations
• Follow the principles of State Fund's Equal Employment Opportunity guidelines
• Maintain a safe working environment
• Defend State Fund against fraudulent activities
• Maintain regular and predictable attendance and/or communication availability during working hours
• Take ownership of each customer contact to address needs and endeavor to meet State Fund objectives
• Be able to communicate professionally, effectively, verbally and in writing.
• Be able to review, analyze, and prioritize incoming work.
• Be able to work both independently and as part of a team.
• Have excellent organizational and time management skills in order to work within strict time frames

The successful candidate must reside in California upon appointment.

Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  
  Applicants must submit a Statement of Qualifications (SOQ) responding to the three questions listed below. Responses must be single-spaced, 12-pt font, and no more than one page per question. Clearly label each response with the corresponding question number and include question. Do not include a resume or other attachments in place of the SOQ.
  1. Describe a specific project or task from the duty statement that you have personally completed.
  a. Include details such as the tools or systems you used.
  b. The volume of work handled.
  c. Any challenges you overcame.
  2. Share an example of a time you managed critical onsite responsibilities under tight deadlines.
  a. How did you prioritize tasks.
  b. ensured accuracy.
  c. Maintained compliance with organizational policies.
  3. Give a detailed example of when you had to balance multiple urgent assignments while supervising staff.
  a. What specific steps did you take to keep operations running smoothly and maintain team morale?
  4. Describe a situation where feedback required you to change your approach immediately.
  a. What was the feedback?
  b. What action did you take?
  c. What measurable outcome resulted from that change?