PROGRAM TECHNICIAN II
Sacramento County, CA, USA
USD 3,833-4,804 / month
Job Posting: Student Support Technician
CA Student Aid Commission
PROGRAM TECHNICIAN II
$3,833.00 - $4,804.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 9/5/2026
Job Description and Duties
The California Student Aid Commission is searching for a Program Technician II (PT II). In this role, you will provide direct program and technical support in a high-volume call center. As a PT II, you will provide high quality customer service to our clients, respond to emails, and work/key student forms. You will use your knowledge and application of the appropriate laws, rules, and regulations of CSAC's programs to provide customer service to our clients.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is presently headquartered at 11120 International Drive, Suite 100, Rancho Cordova, CA 95670 and may also be expected to report to the Downtown Sacramento location at 1102 Q Street, Sacramento, CA 95811.
- Exposure to computer screens and other basic office equipment.
- Work in a climate-controlled office environment, open office space with artificial lighting.
- Attend meetings in designated conference rooms and be willing to travel to off-site locations.
- Current residency in the state of California is required. This position may be eligible for hybrid telework. The amount of telework is at the discretion of the Department and based on CSAC's current telework policy. While CSAC supports telework, regular in-person attendance will be required at CSAC's Rancho Cordova and/or Downtown Sacramento location(s) based on operational needs. Teleworking outside the state of California is strictly prohibited.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
The Program Administration and Services Division (PASD) exists to support CSAC's stakeholders through customer service and operations. It is responsible for the management, training, administration, and processing of the Commission's financial aid programs including the Cal Grant, California Dream Act, Middle Class Scholarship, Chafee Grant for Foster You, Golden State Teacher Grant and other specialized programs.
The Customer Assistance and Processing Unit (CAPU) is assigned to an automatic call distribution system that delivers customer service calls. At other times, staff respond to email inquiries, work or key incoming student forms. Volume is cyclical, so the ration of these functions change month to month.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/5/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable Qualifications
- Dependable and punctual, working hours are 8:00 a.m. to 5:00 p.m. and are non-negotiable.
- Work well independently and as part of a team.
- Prior customer service experience.
- Strong communication skills.
- Ability to handle multiple tasks and changing priorities.
- Perform well under pressure on time-sensitive and high-priority projects.
- Proficient in Microsoft Office software packages.
- Familiar with the field of education or student financial aid programs.
- Ability to speak and understand Spanish is desirable.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Erica Elias
(916) 464-8121
eelias@csac.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Hanan Boyd
(916) 738-9406
EEO@csac.ca.gov
Additional Application Instructions
A complete application package must include the following:
- On the Examination/Employment Application (STD. 678) enter the Position Number, Position Title, and the Job Control Number in the “Examination(s) or Job Title(s) For Which You Are Applying” Section.
- “To" and "From" dates (Month/Day/Year) and total hours worked per week for all employment history listed on the STD. 678.
- Name, address, and phone numbers of current and former employers and supervisors.
- “To" and "From" dates (Month/Day/Year) on the resume (if applicable).
- State employees must list the specific departments for which they worked and indicate the specific civil service classification held (not working titles)
- All required documents listed in the “Required Application Documents” section.
- If you are meeting minimum qualifications with education, you must include a copy of your unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.
If you have a degree from outside of the United States, you must also submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit this website https://www.naces.org/ to find organizations that provide these services.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Failure to provide the information listed above may disqualify you from consideration for this recruitment.
Resumes, Cover Letters, etc. DO NOT replace the required Examination/Employment Application (Std. 678).
Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.Diversity, Equity, and Inclusion at CSAC
Diversity Statement: Here at the CSAC, we want all of our employees to feel respected, valued, appreciated, and equipped to thrive. CSAC encourages employees to work together to fuel the creativity and innovation process necessary to serve our customers well. This commitment fosters an inclusive work environment where all backgrounds, cultures, and personal experiences are honored as we join in common cause to make college affordable for all California students.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
