SENIOR PARK AIDE (SEASONAL)
San Luis Obispo County, CA, USA
USD 20.9-25.15 / hour
Job Posting: SENIOR PARK AIDE (SEASONAL)
Department of Parks & Recreation
SENIOR PARK AIDE (SEASONAL)
$20.90 - $25.15 per Hour
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 9/25/2026
Job Description and Duties
SENIOR PARK AIDE (SEASONAL) – SAN LUIS OBISPO COAST DISTRICT / HEARST CASTLE TICKET OFFICE
“Priority consideration will be given to any person receiving State public assistance under the CalWORKs program. Applicants who receive State public assistance need to identify their status as a CalWORKs recipient in the comments area on the application. Applicants must submit a verification of their CalWORKs eligibility status, which may include the most recent Notice of Action showing TANF eligibility or a copy of your last aid check stub. If verification is not submitted with the application, the application will not be processed. (Applicants may obtain verification from the CalWORKs program).”
The reporting location is the Ticket Office at the Visitor Center of Hearst Castle®. This position works under the direct supervision of the Administrative Officers l & ll in and the general direction of the Staff Services Manager ll.
The incumbent assists in the needs of Ticket Office duties in the Museum Sector Tour program. The general responsibilities of the position is high public contact in an environment with critical time-sensitive deadlines. Accuracy and speed are important but secondary to tact and patience in resolving visitor and reservation issues.
Employees conducting the duties of this position may work shifts ranging from 4 to 10 hours depending on operational needs, must be able to work in all kinds of weather conditions, interact tactfully with visitors from all over the world, and stand for long periods of time. This position may work up to 1500 hours within 12 consecutive months. This position is designated as not telework eligible.
Duties include but are not limited to the following; meet and greet the general public while maintaining a positive customer service approach. Provide detailed information, as needed, on the tours available for visitors. Disseminate information about the rules and regulations to park visitors in person or by written communication. Make modifications to reservations for visitors as needed and handling reservation issues. Scan wristlets and load the tour buses at bus boarding areas within established timeframes. Effectively communicate with other park personnel and concessionaires. Other duties include emailing, processing complimentary tours for employees, answering the Accessible line, and returning phone calls. Handled lost and found items, documented, and followed processing procedures. Selling second tours at Hearst Castle hilltop. Assist in training other seasonal employees as needed. Handle and accurately account for cash and credit card sales of tours daily. Balance cash handling accurately daily. Sell tours, confirming a time and date for each visitor. Make correct changes for customers. Prepare accurate records of daily transaction activities. When necessary, prepare concise and clear explanations in memo form for overages/shortages in cash collections. Become proficient in operating and essential maintenance of one or more reservation system PCs, including daily downloads and printouts—basic knowledge and understanding of EXCEL®, WORD®, and POWERPOINT® software.
The selected candidate is required to submit to a background investigation process utilizing Live Scan fingerprinting prior to appointment.
State Housing is not available. For further information regarding this position, please contact Joel Pullen at (805) 927-2007 or joel.pullen@parks.ca.gov.
You will find additional information about the job in the Duty Statement.
Working Conditions
Work involves moderate exposure to a large variety of visitors.
Work involves some outdoor time, in weather conditions.
Typical work activities involve frequent and prolonged periods of standing, walking and sitting.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
The mission of California State Parks is to provide for the health, inspiration, and education of the people of California by helping to preserve the state's extraordinary biological diversity, protecting its most valued natural and cultural resources, and creating opportunities for high-quality outdoor recreation.
All employees are responsible for contributing to an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/25/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Joel Pullen
(805) 927-2007
Joel.Pullen@parks.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Sharon Comas - EEO Office
(916) 653-9990
sharon.comas@parks.ca.gov
Additional Instructions
If submitting your completed Application Package by mail or hand delivery, you must include the Position # 549-742-1035-901 and the Job Control # JC-528729 in the “Examination or Job Title for which you are applying” section on the STD. 678.
Note: If you are applying for multiple positions, you must complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.
Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
