Job Description and Duties

This position is located at the Riverside DMV Contact Center.

Are you driven and passionate in providing superior customer service in handling calls and electronic communication? If so, this position is for you. It requires you to assist in training/mentoring agents in handling customer inquiries. The incumbent will independently resolve the most complex transactions and assist technicians with difficult problems relating to the licensing of drivers and registration of vehicles; handle callbacks, social media, live chats, and emails for internal and/or external customers; contact field offices, auto clubs, Franchise Tax Board, Mandatory Actions Unit, business partners, Vehicle Insurance Program and other headquarters units for resolution; resolve issues and tactfully mediate complaints from customers; assist the first-level supervisors in the day-to-day planning, organizing and directing of work-related contact center activities; and perform other duties as assigned.

Don’t miss this amazing opportunity for a bonus pay differential and free parking!

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.