PROGRAM MANAGER, PUBLIC UTILITIES COMMISSION
Operations
San Francisco, CA, USA
Posted on Jun 23, 2026
Job Description and Duties
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual inteviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
The Public Advisor’s Office in the External Affairs Division supports the overall CPUC mission of serving the public interest by being a first and direct line of contact for customers, and a conduit of information between the public and CPUC decision-makers. We assist and educate the public in interacting with the CPUC and collect, analyze, and address customer comments and issues with regulated utilities. Under general direction of the Deputy Executive Director for External Affairs, the Program Manager manages all aspects of the Public Advisor’s Office (PAO) and the Business and Community Outreach group (BCO). The PAO provides procedural information and advice to individuals and groups who want to participate in formal CPUC proceedings; keeps the CPUC informed of barriers that prevent effective public participation; facilitates public forums, hearings, and voting meetings and provides programs and services to educate and assist the public, including special accommodations and interpreter services. BCO focuses on outreach to local stakeholders and community leaders, staffs leadership at County or City events, manages diversity grant programs, and oversees the Supplier Diversity Program and the Small Business Program. The incumbent ensures that PAO's processes are constantly updated to reflect changes in utility regulation and practice.
You will find additional information about the job in the Duty Statement.
