PROGRAM TECHNICIAN III

State of California

State of California

San Francisco, CA, USA

USD 4,329-5,425 / month

Posted on May 15, 2026

Job Posting: Program Technician III

Public Utilities Commission

JC-518036
-
Program Technician III
PROGRAM TECHNICIAN III

$4,329.00 - $5,425.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 5/22/2026

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.

For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. Click here to open the examination bulletin. Applicants may choose to apply through either the Standard or LEAP process.

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

Under the general direction of a Consumer Services Manager, the incumbent performs administrative, organizational, and technical duties to support work involving receiving consumer complaints and inquiries against investor-owned utilities. The Consumer Affairs Branch (CAB) serves as the first responders for California utility consumers. CAB collects and resolves consumer complaints, establishes, and enforces rules and regulations for regulated utilities, and investigates allegations of utility waste, fraud, and abuse. The Consumer Affairs Branch (CAB) is the unit within the External Affairs Division responsible for assisting consumers with complaint resolution and for providing information about utility providers.

You will find additional information about the job in the Duty Statement.

Working Conditions

This is an in office position and the chosen applicant would need to be in the office every day. A hybrid telework schedule can be discussed after hire.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-518036
Position #(s):
680-163-9929-006
Working Title:
Program Technician III
Classification:
PROGRAM TECHNICIAN III
$4,329.00 - $5,425.00

Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
San Francisco County
Telework:
In Office
Job Type:
Permanent, Full Time

Department Information

External Affairs Division/ Consumer Affairs Branch (CAB)/ Phone Operations Unit B:

The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.
Our division oversees seven key functions:
  1. Public & Media Relations
  2. Creative Services
  3. Consumer Advocacy
  4. Internal & Executive Communications
  5. Strategic Programs & Partnerships
  6. Local Government & Community Engagement
  7. Public Participation & Engagement
Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.
Department Website: http://www.cpuc.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.


If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.
Foreign education credential evaluation services can be found at https://www.naces.org

Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.

Only the most qualified candidates will be invited to an interview.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/22/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Public Utilities Commission
N/A
Attn: Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA 94102

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Public Utilities Commission
N/A
Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA 94102
Monday to Friday Except Holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Proficiency with communications-related technologies, including personal computer applications, telecommunications equipment, Internet, voice-mail, email, etc.
  • Experience executing work associated with administrative organization including timekeeping and records management.

Benefits

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.cpuc.ca.gov
Human Resources Contact:
Talent Acquisition Unit
(916) 597-5683
cpucrecruiter@cpuc.ca.gov
Hiring Unit Contact:
Heather Dunham
(213) 817-0292
Heather.Dunham@cpuc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Coordinator
(916) 894-5799
ReasonableAccommodation@cpuc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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