PROGRAM TECHNICIAN II
State of California
Sacramento County, CA, USA
USD 3,833-4,804 / month
Job Posting: Program Technician II
Department of Fish and Wildlife
PROGRAM TECHNICIAN II
$3,833.00 - $4,804.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 5/24/2026
Job Description and Duties
Do you want to support California's natural resources in the work you perform every day? If so, the Department of Fish and Wildlife's License and Revenue Branch (LRB) is looking for you!
Under the general supervision of the Supervising Program Technician II, the Program Technician II will perform program specialist work as a journey level technician, including answering questions from the public and approximately 1,400 license agent locations pertaining to the policies and procedures of selling licenses, permits, tags, and other entitlements through the Automated License Data System; responding to sensitive, difficult, and technical telephone calls from the public, license agents, online customers, and other Department of Fish and Wildlife offices; assisting other members of the Customer Agent Support Team (CAST) with reviewing and researching customer records and licensing errors, and making recommendations for corrections to the most difficult technical reports used to identify customer records as being either duplicate or unique in the system; and assisting with training new employees and preparing various reports regarding work status and productivity. For a complete list of duties, please refer to the attached duty statement. Training provided!
This position offers the possibility of an office-centered telework agreement based on the Department’s current Telework Policy! We're located in downtown Sacramento inside the California Natural Resources Agency Building, a state-of-the-art Leadership in Energy and Environmental Design (LEED) Platinum Certified facility, right next to Sacramento Regional Transit Light Rail and a variety of restaurants within walking distance. Our building features ergonomic furniture, panoramic downtown views, an employee gym, cafeteria and bodega, call and conference rooms, adjacent childcare, and much more!
Program Technician II: Exam Bulletin Link
This position is a 12-month Limited Term (LT) and may be extended up to 24 months or become permanent.
During this 12-month Limited Term assignment, you will receive full health, dental, and vision benefits! You will also earn State Service and accrue monthly leave credits.
You will find additional information about the job in the Duty Statement.
Working Conditions
Requires the use of a computer, keyboard, and mouse for several hours a day. Involves sitting most of the time but may involve walking or standing for brief periods. Occasional day travel up to 5% may be required within the State of California via private or public transportation (i.e., automobile, bus, etc.) to participate in trainings and meetings.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California’s diverse wildlife and the habitats upon which they depend.
California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.
Join us and begin a meaningful new career!
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/24/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is required. Please see below for SOQ instructions. Failure to include the SOQ will result in an incomplete application submission.
Desirable Qualifications
- Experience using various third-party software applications, including Microsoft Word, Excel, and Outlook; Adobe or Foxit; web browsers and search engines; and databases to enter, store, update, and extract information.
- Enthusiasm, personal drive, initiative, and willingness to learn and accept new challenges.
- Exceptional attendance, the ability to multitask, self-motivation, attention to detail, and organization.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Jennifer Franco
(916) 902-9221
Jennifer.Franco@wildlife.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Civil Rights Office
(916) 902-9211
civilrights@wildlife.ca.gov
Filing Instructions
You must reference Position Number 565-012-9928-905 and RPA Number E-LRB 24-015 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.
It is recommended that Application Packages be submitted electronically through your CalCareer Account at https://jobs.ca.gov. If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.
Applications that do not follow the Filing Instructions may not be considered.
This advertisement may be used to fill additional vacancies for this JC.
All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.
Applicants must submit a complete and accurate application package, free from spelling, grammar, and punctuation errors.
Statement of Qualifications
A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your Employment Application (STD 678). Applications received without an appropriate SOQ based on the instructions below will be rejected for being incomplete and will not be considered.
Resumes, cover letters, and other documents will not be considered as a response to the SOQ. When preparing your Statement of Qualifications, you are required to follow these guidelines:
- The SOQ must be in a clear and concise manner and must address each part of the question.
- The SOQ must be typed, double-spaced, using 12-point Arial font.
- The response is limited to one (1) single-sided page with one (1) inch margins.
- You must provide specific information in your response to address the SOQ and demonstrate how your knowledge, skills, and training meet the Duty Statement and Classification Specifications and the Desirable Qualifications/Qualities required to assume this position.
1. Describe your experience and include one specific example of when you successfully handled and resolved a customer's problem by providing excellent customer service.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
