Job Description and Duties

SENIOR PARK AIDE (SEASONAL) – SAN LUIS OBISPO COAST DISTRICT / HEARST CASTLE TICKET OFFICE

“Priority consideration will be given to any person receiving State public assistance under the CalWORKs program. Applicants who receive State public assistance need to identify their status as a CalWORKs recipient in the comments area on the application. Applicants must submit a verification of their CalWORKs eligibility status, which may include the most recent Notice of Action showing TANF eligibility or a copy of your last aid check stub. If verification is not submitted with the application, the application will not be processed. (Applicants may obtain verification from the CalWORKs program).”

The reporting location is the Ticket Office at the Visitor Center of Hearst Castle®. This position works under the direct supervision of the Administrative Officers l & ll in and the general direction of the Staff Services Manager ll.

The incumbent assists in the needs of Ticket Office duties in the Museum Sector Tour program. The general responsibilities of the position is high public contact in an environment with critical time-sensitive deadlines. Accuracy and speed are important but secondary to tact and patience in resolving visitor and reservation issues.

Employees conducting the duties of this position may work shifts ranging from 4 to 10 hours depending on operational needs, must be able to work in all kinds of weather conditions, interact tactfully with visitors from all over the world, and stand for long periods of time. This position may work up to 1500 hours within 12 consecutive months. This position is designated as not telework eligible.

Duties include but are not limited to the following; meet and greet the general public while maintaining a positive customer service approach. Provide detailed information, as needed, on the tours available for visitors. Disseminate information about the rules and regulations to park visitors in person or by written communication. Make modifications to reservations for visitors as needed and handling reservation issues. Scan wristlets and load the tour buses at bus boarding areas within established timeframes. Effectively communicate with other park personnel and concessionaires. Other duties include emailing, processing complimentary tours for employees, answering the Accessible line, and returning phone calls. Handled lost and found items, documented, and followed processing procedures. Selling second tours at Hearst Castle hilltop. Assist in training other seasonal employees as needed. Handle and accurately account for cash and credit card sales of tours daily. Balance cash handling accurately daily. Sell tours, confirming a time and date for each visitor. Make correct changes for customers. Prepare accurate records of daily transaction activities. When necessary, prepare concise and clear explanations in memo form for overages/shortages in cash collections. Become proficient in operating and essential maintenance of one or more reservation system PCs, including daily downloads and printouts—basic knowledge and understanding of EXCEL^®, WORD^®, and POWERPOINT^® software.

The selected candidate is required to submit to a background investigation process utilizing Live Scan fingerprinting prior to appointment.

State Housing is not available. For further information regarding this position, please contact Joel Pullen at (805) 927-2007 or joel.pullen@parks.ca.gov

You will find additional information about the job in the Duty Statement.