Help us tackle the growing wildfire crisis with the latest advancements in AI and IoT

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: We are a 100+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.

Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We’ve also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.

The Role

We are looking for a detail-oriented and organized Senior Field Operations Engineer to join our dynamic team. The ideal candidate will have a strong background in construction and construction management, preferably within the telecommunications sector. You will be responsible for managing multiple projects, coordinating with contractors, tower owners and other Pano resources, and ensuring the timely and cost-effective install and maintenance of Pano camera systems.

What you’ll do

• Supervise installations, maintenance, and repair of complex equipment and systems

• Manage multiple install and maintenance/reliability projects at once, ensuring timely and cost-effective completion

• Direct construction crews, electricians, and other contractors, both remotely and on-site

• Provide leadership and expertise in construction best practices and build processes

• Monitor work quality, ensuring adherence to safety standards, local regulations, and company policies.

• Liaise with contractors to resolve project issues and drive each install and maintenance job to completion, including managing field changes, missing materials, etc.

• Provide expert technical support, troubleshooting, and problem resolution both remotely and on-site.

• Maintain detailed documentation of service operation

• Collaborate with cross-functional teams to improve product design and service delivery

• Train and mentor junior engineers and technicians.

• Help drive the install process and install standardization

• Recognize process gaps and continuously update and improve Pano install processes and best practices

• Manage and roll out process and material changes as they happen

• Review install designs and site feasibility

• Prepare and present install/maintenance status reports to management and stakeholders

• Stay updated with the latest industry trends and technologies.

• Travel up to 66% of the time (2 weeks out of 3)

What you’ll bring

• Bachelor’s degree in Engineering/Construction, or equivalent experience.

• Minimum of 10 years of experience in a field service engineer or construction role, preferably in the telecom industry

• Strong preference for construction management experience

• Familiarity with construction safety protocols, building/electrical codes, and environmental regulations.

• Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.

• Exceptional communication skills, with an emphasis on problem-solving and coordinating activities with multiple company and outside resources.

• Excellent problem-solving and analytical abilities

• Willingness to travel frequently within North America

• Ability to work in the field, including going up and down stairs and ladders

• Preference for experience with command line tools and troubleshooting

The final salary offer depends on a variety of factors, including an individual’s job-related qualifications, education, experience, knowledge, skills, and location. In addition to base salary, this position is eligible for stock options. We also provide comprehensive medical, dental, and vision insurance, a matching 401(k) plan, and unlimited paid time off.

Compensation Range: $116K - $120K