This recruitment will be used to fill an hourly, full-time (up to 40 hours per week as needed) Temporary Office Specialist 1: Customer Service Consultant and Production Technician position for Media Hub at Oregon State University (OSU). This position will be primarily located in The Valley Library.

Media Hub is a team in Academic Technology under University Information & Technology. Media Hub is a student-initiated multimedia unit available for use by all currently enrolled OSU students and staff. The primary mission of Media Hub is to provide multimedia facilities, equipment, and technical support for students and staff producing and presenting academic and research work.

This position requires providing face-to-face, email, Zoom, and phone-based customer service and production assistance as needed. This position is required to lift/carry up to 25 lbs. and sit/stand for the duration of shift (3-8 hours) and wear closed toe shoes. A flexible schedule, including nights and weekends, will be necessary.

At Oregon State University (OSU), University Information and Technology (UIT) is at the forefront of the university’s technological transformation. UIT is dedicated to empowering the entire university community by providing secure access to the right data, tools, and services needed to navigate and shape their unique paths to success. By protecting OSU’s technological assets and managing resources efficiently, we enable the university to thrive in an ever-evolving landscape.

Led by the Office of the Chief Information Officer (CIO), UIT manages IT operations for OSU’s three campuses, serving students in Oregon’s 36 counties and in more than 100 countries. UIT’s leadership philosophy centers around a human-centric and fully architected technology landscape, leveraging enterprise solutions for common good services while empowering individual colleges and business units to innovate and invest in their missions and initiatives.

UIT’s designs and implements a seamless, interconnected digital ecosystem that aligns to the university’s strategic goals and maximizes impact. The division is comprised of trusted partners and consultants committed to igniting innovation and fostering a culture of continuous improvement by providing expert guidance and innovative solutions that support the university’s teaching, research, outreach and extension mission. Together, we are building a future where technology and education converge to create limitless possibilities.

Please note all OSU IT team members are expected to meet the following commitments:

AI Statement: OSU IT embraces the transformative potential of artificial intelligence (AI) to drive innovation, enhance efficiency, and create meaningful impact across our teaching, research, and administrative functions. As a member of the OSU IT community, the person in this position is expected to thoughtfully engage with AI tools and practices, champion their ethical and responsible use, and actively contribute to the development of AI-driven solutions that uphold our institutional values and advance the university’s mission.

Data Statement: OSU IT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU. OSU IT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

DEIA Statement: OSU IT commits to and believes in the strength and value of diversity, equity, inclusion, and access (DEIA) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the OSU IT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work.

Security Statement: Proactively securing and protecting OSU’s digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Provide customer service and general office support to students, staff, and faculty in person, by phone, email, and Zoom, following established Media Hub and OSU procedures.

Support Media Hub production services by processing work requests and coordinating service completion in accordance with established guidelines.

Provide ongoing operational support to Media Hub staff and student employees.

Completion of courses or training in Office Technology; OR One year of general clerical experience which included typing, word processing, or other generation of documents; OR An equivalent combination of training and experience.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position will require work outside of normal business hours and/or weekends.

On-site: This position is designated as on-site. The selected individual will be expected to report to the assigned work location.

This position will need to lift moderately heavy equipment of up to 25 pounds.

This position will experience prolong periods standing, sitting at a desk, using a computer and performing detailed tasks; without windows.

This position will experience prolong periods standing.

This position may require occasional standing, walking, bending, pushing, pulling, and lifting equipment up to 25 pounds.

This position may be exposed to loud noise.

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position.

Cover letters are optional for this position and will not be used for evaluating your qualifications.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact: Teresa Preddy at teresa.preddy@oregonstate.edu or 541-737-7308

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.