**This opportunity is available only to current Internal Employment Security Department employees. **

Our ideal candidate is a skilled technical communicator who is passionate about supporting a best-in-class customer service organization. You bring a strong understanding of Paid Family & Medical Leave and/or WA Cares Fund, and you excel at transforming complex processes, policies, and system behaviors into clear, accessible standard operating procedures, technical documents, training materials, and system demonstrations. You are fluent in modern office and technical tools and are comfortable researching, testing, and validating technology updates to understand their impact on staff and customers.

As the Management Analyst (MA3), Operations Process Coordinator, you will support the Program and Strategies Team, and you will report to the Implementation Manager. You are a collaborative partner who works effectively across teams—including Product, Planning & Performance, Policy, Operations management, and frontline staff—to provide senior-level analysis and insight on issues that affect program accuracy, efficiency, and consistency. You are a skilled facilitator who can lead workshops and focus groups to gather feedback, support staff through change, and ensure new processes and technologies are successfully adopted. When emergent system issues arise, you respond with calm, thoughtful problem-solving to help keep operations running smoothly.

This candidate is organized, detail-oriented, and committed to maintaining up-to-date resources, including managing and enhancing the Operations SharePoint site. You take pride in contributing to ESD’s mission by supporting people-centered, accessible services that help Washingtonians care for themselves and the people they love.

In this role, you will play a key part in strengthening the operational foundation of the Leave & Care division. As a member of the Program and Strategies Team, you will help ensure staff have the clear, accurate, and accessible resources they need to deliver consistent, high-quality service to Washington workers and employers. You will collaborate across teams, analyze complex program and system issues, and support the development and implementation of processes, tools, and technology that enable staff to perform their work effectively. The person in this position supports Leave and Care by:

To request a detailed position description, click here.

Qualifying candidates will meet one of the following criteria options:

Option 1:

Option 2:

Option 3:

Option 4:

To be considered for this opportunity, the following competencies are required:

Required equity competencies:

Preferred qualifications include:

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.