IT Support Technician 1 | Customer Support Intern
Mt Adams Resource Stewards
IT, Customer Service
Seattle, WA, USA
Description
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About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician to provide entry-level, hands-on information technology support within the Technology Services Division at Washington State Ferries (WSF). In this role, you will contribute to the agency’s mission by supporting reliable, day-to-day technology services that enable safe, efficient ferry operations and customer service. Under the guidance of experienced Field Services staff, you will assist with customer support, device setup, and routine troubleshooting while following established procedures and work instructions. This role offers valuable exposure to public-sector IT operations and the critical role technology plays in a transportation environment. A strong candidate will demonstrate effective communication, customer service orientation, basic technical aptitude, and a willingness to learn and adapt in a team-oriented setting.
This role also offers the opportunity to step outside the traditional office setting and support IT operations in the field at ferry terminals, vessels, and other WSF facilities. These hands-on experiences provide valuable exposure to real-world technology deployments and the critical systems that keep Washington State Ferries running safely and efficiently.
What to Expect
Among the varied range of responsibilities held within this role, the IT Support Technician 1 will:
- Serve as a first point of contact for basic IT support.
- Provide non-technical and limited first-level technical assistance to end users.
- Assist users in person and remotely by following documented troubleshooting steps to resolve routine issues
- Assist with imaging and deployment of end-user devices.
- Assist with the setup, deployment, and replacement of IT equipment such as desktops, laptops, monitors, printers, and mobile devices using standard configurations and checklists.
- Support on-site IT activities at terminals, vessels offices, and other facilities by transporting, installing, and testing equipment under supervision.
- Create, update, and close Helix service tickets.
- Assist with maintaining basic IT documentation; follow documented procedures technical handbook, and desk manuals.
Qualifications
To be considered for this opportunity, the following competencies are required:
- Learning Mindset: Currently enrolled or recent graduate of an accredited educational institution for an undergraduate IT-related academic degree program.
- Basic IT Support: Experience using and supporting common computer hardware and software in a personal, academic, or work environment.
- Technical Troubleshooting: Ability to troubleshoot basic technical issues related to desktop computers, laptops, mobile devices, peripherals, and standard office applications by following documented procedures.
- IT Equipment Familiarity: Experience with IT equipment such as desktop computers, laptops, monitors, printers, docking stations, and mobile devices.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
The following qualifications are also required:
- A valid driver’s license and the ability to maintain a good driving record to respond promptly to field support requests at any WSF location.
It is preferred that qualified candidates also demonstrate:
- Systems and Applications Familiarity: Familiarity with Windows operating systems, Microsoft 365 applications, and basic networking concepts.
- Foundational IT Knowledge: Coursework, training, or certifications related to information technology, computer hardware, networking, or technical support.
- Service Desk Tools: Experience using a service desk or ticketing system to track support requests.
Important Notes
- This is a non-permanent position, expected to last 3 – 5 months.
- This recruitment may also be used to fill additional positions per business needs.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- This position is not eligible for remote work.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
Why WSDOT
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining your experience to date (in reverse chronological order)
- An attached Letter of Interest that clearly explains your interest in this position and the organization and why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment
- Two letters of recommendation are also strongly encouraged but not required to be considered. Letters of recommendation should be from individuals who can attest to your work ethic, technical skills, and job-related competencies.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-05564i in the subject line.
