IT Support Technician 1 | Fiber Intern
Mt Adams Resource Stewards
Description
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About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician to assist with the planning, documentation, and daily operation of the agency’s statewide voice, data, video, and fiber optic infrastructure that enables critical transportation systems and mission-essential facilities. Working under close supervision and alongside senior technical staff, this role will provide paraprofessional support for network planning, staging, testing, configuration, installation, monitoring, and troubleshooting of LAN, WAN, and fiber systems, support asset management and GIS-based fiber records, and help maintaining accurate documentation, performance metrics, and outage information while coordinating with internal teams, vendors, and partner agencies. The position offers hands-on exposure to field and enterprise environments while building foundational operational knowledge and technical capability. Our top candidate will demonstrate basic networking and fiber optic fundamentals, troubleshooting aptitude, effective communication, and the ability to follow established standards and procedures in a collaborative, service-oriented environment.
What to Expect
Among the varied range of responsibilities held within this role, the IT Support Technician 1 will:
- Assist in maintaining accurate records of agency-owned and leased fiber optic infrastructure under direct supervision.
- Provide hands-on technical support for routine, day-to-day fiber and network operations within established procedures/processes while learning operational standards and procedures.
- Support field-based verification and learning activities alongside fiber operations staff and installation crews.
- Assist with coordination and communication tasks related to fiber services, vendors, and partner agencies.
- Support network and fiber monitoring efforts by collecting and organizing operational data.
- Develop foundational knowledge of fiber optic systems, telecommunications infrastructure, and agency operations.
Qualifications
To be considered for this opportunity, the following competencies are required:
- Learning Mindset: Meets the education eligibility requirements for student employment (internship) as outlined in RCW 43.06.420 and currently enrolled in an accredited educational institution for an undergraduate IT-related academic degree program.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
The following qualifications are also required:
- The ability to climb ladders and crawl on hands and knees to reach difficult locations.
- Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
It is preferred that qualified candidates also demonstrate:
- Telecommunications Infrastructure Installation: Experience with cabling, wiring, fiber optics, and/or networking and the ability to be comfortable in small spaces and in spaces with moderate heights
Important Notes
- This is a non-permanent position, expected to last approximately 3 – 5 months.
- This recruitment may also be used to fill additional positions per business needs.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- This position is not eligible for remote work.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
Why WSDOT
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining your experience to date (in reverse chronological order)
- An attached Cover Letter that further explains your qualifications, and indicates why you believe you are a viable candidate for this role
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment
- Two letters of recommendation are also strongly encouraged but not required to be considered. Letters of recommendation should be from individuals who can attest to your work ethic, technical skills, and job-related competencies.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-05565i in the subject line.