We are seeking a geospatial professional to join our client's customer support team assisting customers around the globe. This support role covers everything from pre and post-sales questions and issues, to educating customers, finalizing equipment for delivery, and calibrating geospatial cameras. In your day-to-day business, you will provide support to customers over phone, email and in person for our aerial systems and drone payload clients in a rapidly growing business. Other tasks will include system installation onsite with customers, conducting training both in person and remote, and assisting in the calibration of aerial systems.

We offer a flexible work environment and the opportunity to expand your role in any way that adds value. This position is located in the Denver area.

We are looking for candidates with a wide variety of skills and a wide variety of experience who can play various roles in the team. We have several roles to fill on the team.

Key Responsibilities

• Provide Technical support for our clients

• Troubleshoot and find solutions

• Communicate with PM / R&D about issues

• Installation of systems at the Customer’s location

• Conduct product training

• Assist with Camera calibration

• Work with the Sales team on pre and post sales.

Preferred Skills We Are Seeking (not all required)

• Degree in Technical Photography, GIS, or Photogrammetry

• Experience with GIS Data Processing

• C++, C#, or Python programming knowledge

• Experience working in aerial data acquisition or as a drone operator

• Experience in Flight planning for aerial data acquisition

• Previous support experience highly desired

• Basic electronics repair

Your Qualities

• Highly self-motivated with a hands-on mindset

• Solution driven

• Good communicator both verbally and written

• Fluent in English

• Other languages such as Spanish or Chinese are a plus but not required